Customer-Service-Training

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-Service-Training" (501 articles)
A hairdresser from Sudan who runs her business in Rwanda. Photo by Willy Mucyo

Can you handle the truth? Learning to love feedback before it’s too late

Monday, October 27, 2025
Jean Claude Gaga, Managing Director of Airtel Mobile Commerce Rwanda. PHOTOS BY DAN GATSINZI.
Technology

Awareness about fraud is the firewall Africa needs most - cyber experts

Wednesday, October 22, 2025
A waiter attends to a client at Portofino Hotel in Kigali. Photo by Sam Ngendahimana.

Service is everyone’s job: From the gate to the boardroom

Wednesday, October 22, 2025
Officers demonstrate firefighting techniques during a drill aimed at practicing proper evacuation procedures and improving response coordination. Courtesy
Featured

I&M Bank conducts annual fire drill to strengthen workplace safety

Saturday, October 18, 2025
No Image
play icon
Featured

Inside Rwanda’s growing car industry: Volkswagen’s local assembly plant

Friday, October 17, 2025
Tom Gitogo, BRITAM Group Managing Director and Chief Executive Officer during the interview. Courtesy
Featured

BRITAM at 60: Group's Managing Director and Chief Executive Officer shares journey, future direction

Friday, October 10, 2025
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025
Cycling enthusiasts at the awarding ceremony during the conclusion of the 2025 UCI Road World Championship s on Sunday, September 28. Courtesy

The voice of the customer: Your free market research

Tuesday, September 30, 2025
According to the organizers, some fans travelled from all over the world to watch the 2025 UCI Road World Championships in Kigali. Photo by Olivier Mugwiza

Service lessons Rwanda can learn from cycling

Friday, September 26, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
Godfrey Kabera, Minister of State for National Treasury in the Ministry of Finance and Economic Planning delivers his remarks during the event.
Finance

Rwanda, Zimbabwe join forces to unlock microfinance growth

Monday, August 18, 2025