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The banking industry provides a powerful example of this evolution of customer service. Craish BAHIZI

The customer experience revolution: More than just service

Wednesday, May 28, 2025
The City of Kigali has introduced a one-month trial of non-stop passenger buses on the Kabuga-Nyabugogo route, in a bid to reduce wait times at bus station and stops. Courtesy
Rwanda

Kigali launches trial of non-stop passenger buses

Tuesday, May 27, 2025
Inkomoko Entrepreneur Development Ltd, a Rwandan social enterprise company, has been named the 8th fastest-growing private company in Africa.
Business

Rwanda’s Inkomoko among Africa’s fastest growing companies

Monday, May 26, 2025
Local tourists enjoy the walk on the canopy in Nyungwe Forest National Park. Photo by Sam Ngendahimana

Africa must leverage its wealth or remain trapped in poverty

Friday, May 23, 2025
A pannel discussion at the Innovation Summit of the Basketball Africa League (BAL) in Kigali on Wednesday, May 21. All photos by Olivier Mugwiza

Africa’s tech-sports moment demands bold policy action – Experts

Thursday, May 22, 2025
Rwandan mining company Trinity Metals is in talks with smelters in the US, with the intent of supplying tungsten to the US in future. Photo by Emmanuel Dushimimana
Economy

Rwandan company in talks to supply Tungsten to US smelters

Thursday, May 22, 2025
IHS’s decade-long tenure in Rwanda has, by their own account, been commercially successful.
Editorial

IHS Rwanda deal reflects strategic realignment

Thursday, May 22, 2025
The previous editions of the summit were held in Rwanda. File
Finance

What Rwanda expects from upcoming microfinance tech summit in Zimbabwe

Wednesday, May 21, 2025
New ambassadors during the presentation of their letters of credence on Wednesday, May 21, Photos by Village Urugwiro
Rwanda

PHOTOS: Kagame receives letters of credence from 11 new envoys

Wednesday, May 21, 2025
The New Times
Featured

Global study reveals trust of AI remains critical challenge

Wednesday, May 21, 2025
Rose Mukantabana, a lawyer speaks at the meeting as Xaverine Uwimana, the coordinator of Réseau des Femmes , looks on during a consultative meeting on Tuesday, May 20. Photos by Kellya Keza
Health

NGOs demand safeguards for surrogate mothers in new health bill  

Wednesday, May 21, 2025
The New Times

Why strong boards are key to reforming state-owned enterprises

Tuesday, May 20, 2025