Frontline-leadership

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Search Results for "Frontline-leadership" (136 articles)
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
The city of Uvira photographed at night. Courtesy
Africa

AFC/M23 rebels enter Uvira in biggest advance since February

Wednesday, December 10, 2025
Officials pose for a photo at the launch of Kura Nawe programme at the Gacuriro Technical Secondary School on November 5. Courtesy
Featured

Mainstreaming health information and services in TVET: The launch of ‘Kura Nawe’

Friday, November 14, 2025
Rwandan and Congolese government officials sign the initial text of the Regional Economic Initiative Framework in Washington as US Senior Advisor for Africa Massad Boulos (second left) and other US officials look on. Courtesy of Massad Boulos
Africa

Rwanda-DR Congo economic deal ‘good reason for optimism’

Monday, November 10, 2025
SACCO Rugarama in Burera District. SACCO faces high cyber risk because reliance on multiple third-party platforms creates vulnerabilities exploitable by cybercriminals. Courtesy

Strengthening cybersecurity in Rwanda’s SACCOs amid digital transformation

Friday, November 07, 2025
The New Times
Environment

Peace, environment protection go together, says PM Nsengiyumva

Wednesday, October 29, 2025
FDLR figher Yoweri alias Tokyo was captured by AFCM23 forces in eastern DR Congo.
Africa

Notorious FDLR fighter captured in DR Congo

Sunday, October 26, 2025
A waiter attends to a client at Portofino Hotel in Kigali. Photo by Sam Ngendahimana.

Service is everyone’s job: From the gate to the boardroom

Wednesday, October 22, 2025
Election volunteers during the election of district council members at the City of Kigali Headquarters on September 16, 2024. Courtesy

Decentralization in Rwanda: 25 years of meaningful citizen participation

Thursday, October 16, 2025
Medics attend to the patients at Girubuzima health post in Burera. File

Before we serve, we must care: A culture check for Rwanda’s service industry

Sunday, October 12, 2025
Bank staff and customers pose for a photo at the launch of Customer Service Week.
Featured

Bank of Africa - Rwanda 'walks the talk' during Customer Service Week

Friday, October 10, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025