Customer-service

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Search Results for "Customer-service" (2572 articles)
The RDB building will be temporarily closed to allow for planned renovation and upgrade works.
Infrastructure

RDB Building temporarily closed over safety concerns

Monday, May 04, 2026
BPR Rwanda customers at the Nyabugogo Branch.

The chained pen theory of banking trust

Monday, May 04, 2026
CLOCKWISE: Audace Niyonkuru, CEO of Digital Umuganda; Carl Mabuka, Head of Business and AI at Global Kwik Koders; Damien Hanyurwimfura, Director of Africa Centre of Excellence in Internet of Things (ACFEIoT); Alex Ntale, Rwanda ICT Chamber CEO; Nadia Kabanyana, a Business Strategy and Investment Specialisation Coach at African Leadership University; and Joie-Claire Museke, a Human Resource Strategist at Kaizen Mind.
Technology

The future of work: How technology is reshaping jobs and skills

Friday, May 01, 2026
Accommodation demand has surged in Kigali ahead of the Africa CEO Forum, with hotels and short-term rentals reporting increased bookings as delegates prepare to arrive. PHOTO BY Dan Gatsinzi.
Tourism

Africa CEO Forum drives accommodation demand across Kigali

Monday, April 27, 2026
Amit Chawla, the Managing Director for Spiro in Rwanda during the interview with The New Times in Kigali on Thursday, April 23. Photos by Dan Gatsinzi
Featured

Spiro expands as soaring fuel prices supercharge Rwanda’s shift to e-mobility

Friday, April 24, 2026
According to the writer, customers are not just buying what they see. They are buying what they believe they will experience. Photo by Sam Ngendahimana

Not all that glitters is gold: When service doesn’t match the story

Thursday, April 23, 2026
A liquefied petroleum gas shop in Remera, Kigali. File

Why Rwanda must never let a good energy crisis go to waste

Monday, April 20, 2026
MTN Rwandacell PLC has the appointed Elijah Iragaba as its new Chief Technology Officer. Courtesy
Rwanda

MTN Rwanda appoints Elijah Iragaba as Chief Technology Officer

Monday, April 20, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Some clients have lunch at a restaurant in Kigali. Sam Ngendahimana

Are you welcoming customers or waiting for them to prove they matter?

Monday, April 20, 2026
Ecobank Rwanda Plc staff and Management observe a moment of silence in honour of victims of the 1994 Genocide against the Tutsi at the Kigali Genocide Memorial. Courtesy
Kwibuka

Ecobank staff honour Genocide victims, take a stand against distortion

Friday, April 17, 2026
 GTBank Managing Director Yusuf Ayokunle and Blaise Gasambira, the Chief Executive Officer of RSwitch during the official launch of eKash payment system in Kigali on March 30. Photos by Emmanuel Dushimimana
Featured

GTBank goes fully interoperable with eKash, exits bilateral payment systems  

Thursday, April 02, 2026