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Search Results for "customer-experience" (1154 articles)
Felix Nkundimana, the CEO of Jali Finance and Frank Mugisha, the former CEO of Koi Pay sign the agreement in Kigali. Courtesy
Featured

FEATURED: Jali Finance acquires fintech company, Koi Pay

Monday, May 13, 2024
The introduction of MTN’s budget-friendly 4G smartphone, the Ikosora+, has increased smartphone accessibility, playing a crucial role in reducing the digital divide. Courtesy photo
Featured

FEATURED: MTN Rwandacell PLC’s Q1 2024 records strong subscriber, Mobile Money revenue growth

Friday, May 10, 2024
Delegates pose for a group photo during the inaugural Research Conference,in Kigali on May 9
Technology

Rwanda bankers embrace tech at research summit

Thursday, May 09, 2024
Officials pose for a group photo during the launch of the customer experience hub on Friday, May 4. Courtesy
Featured

Digital innovation takes centre stage at MUA Insurance with new customer hub

Tuesday, May 07, 2024
Delegates during FIFA General Assembly at BK Arena in Kigali on March 16, 2023. Photo by Olivier Mugwiza
Tourism

How to harness Rwanda’s MICE tourism

Tuesday, April 23, 2024
Rwanda's Meetings, Incentives, Conferences, and Events (MICE) industry recorded $95 million in revenue in 2023, representing a 48 per cent increase from 2022. Photo by Dan Gatsinzi
Editorial

Rwanda’s MICE tourism is growing, we should harness it

Friday, April 19, 2024
George Jean Claude Murekeyimana, 41-year-old Orthodox priest, during the interview at Iwacu Recovery Centre in Nyamata, Bugesera District. Photo by Christianne Murengerantwari
Religion

From struggle to strength: An Orthodox priest’s battle with alcohol addiction

Wednesday, April 17, 2024
The new facility that located in Kacyiru, Gasabo District, will serve to enhance professionalism, service quality, and customer interactions in Rwanda’s telecom market. Courtesy
Featured

FEATURED: CanalBox opens new call centre to revamp 8600 helpline

Thursday, April 04, 2024
BK staff members pose for a group photo at the launch. The initiative aims to offer tailored products for business, agriculture, and infrastructure sectors, with continuous improvements to streamline savings and loan processes. PHOTOS BY CRAISH BAHIZI
Featured

Bank of Kigali launches ‘Nanjye ni BK' campaign to promote inclusivity in banking

Thursday, March 28, 2024
Aerial view of I&M Bank headquarters in Nyarugenge Distict. Courtesy
Featured

FEATURED: I&M Bank Rwanda net profits grew by 15% in 2023

Friday, March 22, 2024
Aimé Abizera is the new CEO for Rwanda. Courtesy photo
Featured

FEATURED: Aimé Abizera appointed CEO of GVA Rwanda

Monday, March 18, 2024
CanalBox Rwanda technicians install aerial fibre optic cables in a Kigali neighbourhood fiber in the June, 2022. Millions of Canalbox customers in Rwanda and across Africa have been experiencing slow internet connectivity following major cuts of the company’s submarine cables in West Africa, the company said in a communique on Thursday, March 14. File photo
Technology

Canalbox submarine cable cuts disrupt internet access in Rwanda, Africa

Friday, March 15, 2024