Customer-service

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Search Results for "Customer-service" (2572 articles)
The banking industry provides a powerful example of this evolution of customer service. Craish BAHIZI

The customer experience revolution: More than just service

Wednesday, May 28, 2025
Managing Director of BPR Bank Patience Mutesi and Jean Bosco Iyacu, CEO of Access to Finance Rwanda (AFR) officially launch Ikamba. Courtesy
Featured

FEATURED: BPR Bank Rwanda launches 'Ikamba' to empower women entrepreneurs

Monday, May 26, 2025
A waiter assisting a customer at Portofino Hotel in Kigali.
Editorial

Our hospitality sector must match growth with service excellence

Monday, May 12, 2025
Monzer Ali, the new Chief Executive Officer speaks during the handover event. Courtesy
Featured

PRESS RELEASE: Forward together: Monzer Ali’s vision for MTN Rwanda’s future

Monday, May 05, 2025
Each winner will receive a full academic scholarship for the upcoming school year, covering tuition and related expenses.
Featured

PRESS RELEASE: IPOSITA announces national winners of groundbreaking letter-writing competition

Monday, April 28, 2025
Andrew Kulayige, Chairperson of the Rwanda Association of Insurers (ASSAR). Courtesy
Business

Should insurance firms merge to address market inefficiencies?

Friday, April 25, 2025
The government recently rolled out a revamped online building permit system known as KUBAKA Portal or BPMIS 2.0, aimed at improving how building permit services are accessed and processed. Craish Bahizi
Housing

What you need to know about new building permit system

Thursday, April 24, 2025
Governor of the National Bank of Rwanda Soraya Hakuziyaremye delivers her remarks during the past meeting in Kigali. Dan Gatsinzi
Economy

Inside BNR’s new financial inclusion dashboard

Saturday, April 05, 2025
Sophie TCHATCHOUA, CEO of CANAL+ Rwanda, Israel Bimpe, CEO of Irembo, Aimé Abizera, the CEO of CanalBox pose for a photo at the launch of the initiative in Kigali on Wednesday, April 2. All photos by Dan Gatsinzi
Featured

FEATURED: IremboPlus partners with CANAL+, CanalBox to transform digital entertainment access in Rwanda

Thursday, April 03, 2025
I&M Bank CEO Benjamin Mutimura and bank officials pose for a group photo with their customers in Huye District. Courtesy
Featured

I&M Bank strengthens regional partnerships through nationwide stakeholder engagement tour

Wednesday, April 02, 2025
According to C4IR, by 2030, AI is estimated to add $2.9 trillion to the African economy, emphasizing the opportunities and economic advantages of AI for Africa.
Technology

Over 1,000 global leaders to gather in Kigali for Global AI Summit

Friday, March 28, 2025
Ronald Niwenshuti, RRA’s Commissioner General speaks during a past meeting. Courtesy
Economy

Digital services tax: How Rwanda plans to collect it

Thursday, March 27, 2025