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Waiters attend to guests at a Kigali hotel (which is not a subject of the report). Customer service remains a major challenge. The New Times / File.

Why the customer is not king

Wednesday, February 22, 2012

Diana Mpyisi

We are the 99 per cent

Tuesday, February 21, 2012

Facebook lunacy

Saturday, February 18, 2012

The New Times

Book review: Fall of Giants by ken Follett

Saturday, February 18, 2012

Libyans celebrate on Thursday night in Tripoli, the seat of the interim government. Net Photo.

Libya observes anniversary of revolution

Friday, February 17, 2012

Let’s embrace ICT

Thursday, February 16, 2012

Facebook can get addictive if its use is not controlled.

The Facebook lunacy

Tuesday, February 14, 2012

Harold James

Schadenfreude Capitalism

Friday, February 10, 2012

Oscar Kimanuka

Dealing with beggars and street children

Friday, February 10, 2012

Robert Skidelsky

Does Debt Matter?

Wednesday, February 08, 2012

Anne-Marie Slaughter

Obama the Statesman

Tuesday, February 07, 2012

Sam Kebongo

The employment question

Tuesday, February 07, 2012