customer-experience

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Search Results for "customer-experience" (1211 articles)
The New Times

How AI can disrupt decentralized energy in Africa

Tuesday, July 01, 2025
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses delegates during Rwanda Convention. Kayihura emphasised the importance of removing barriers for diaspora clients. 
Featured

FEATURED: I&M Bank heads to Dallas to join Rwandans in North America for 2025 Rwanda Convention

Wednesday, July 02, 2025
Regarding operating hours, the measures include that bars, restaurants, nightclubs, and liquor stores must close by 100 a.m. from Monday to Friday, and by 200 a.m. on Saturdays and Sundays.
Tourism

RDB urges compliance with nightlife rules to curb chaos, protect minors

Sunday, June 29, 2025
BPR Rwanda Managing Director Patience Mutesi delivers her remarks during the bank's annual customer engagement event held on Thursday, June 24, in Muhanga. Courtesy
Featured

BPR bank marks 50 years with nation-wide campaign to bring services closer to clients

Saturday, June 28, 2025
Dr. James Mwangi - Equity Group Managing Director and CEO (Right, interacts with Prof. Isaac Macharia - Chairman, Equity Group Holdings plc during the 21st Annual General Meeting (AGM). Courtesy
Featured

PRESS RELEASE: Equity Group holds 21st Annual General Meeting; approves dividend, directors’ elections, governance policies, and UAE representative office

Saturday, June 28, 2025
The New Times
Aviation

RwandAir named Africa’s best regional airline

Tuesday, June 17, 2025
The New Times
Crime

Water utility dismisses 27 over corruption

Saturday, June 14, 2025
Participants pose for a group photo at the launch
Featured

FEATURED: Canalbox unveils summer promo with free installation, one-month free subscription to YouScribe

Sunday, June 01, 2025
Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth. Courtesy
Featured

PRESS RELEASE: Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth

Thursday, May 29, 2025
The banking industry provides a powerful example of this evolution of customer service. Craish BAHIZI

The customer experience revolution: More than just service

Wednesday, May 28, 2025
A waiter assisting a customer at Portofino Hotel in Kigali.
Editorial

Our hospitality sector must match growth with service excellence

Monday, May 12, 2025
The New Times
Featured

PRESS RELEASE: Airtel announces agreement with SpaceX to bring Starlink’s connectivity solutions to customers in Africa

Tuesday, May 06, 2025