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A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Children during IT class at Ecole Primaire Nyaruyenzi in Mageragere Sector, Nyarugenge District on January 31, 2020. File

Mandated corporate innovation: A path to igniting Rwanda’s innovation momentum

Friday, October 10, 2025
Yusuf Murangwa, Rwanda’s Minister of Finance and Economic Planning, and Christopher Hui, Secretary for Financial Services and the Treasury of Hong Kong sign the deal on Thursday, October 9. Courtesy 
Economy

Rwanda, Hong Kong ink new tax pact: Here is what it means for economy

Thursday, October 09, 2025
NCBA Bank Rwanda is supporting 10 children covering their school fees and providing essential learning materials in Musanze District. Courtesy
Featured

Education: NCBA Bank steps in to “change story” of Musanze children

Thursday, October 09, 2025
President Paul Kagame meets with European Commission President Ursula von der Leyen in Brussels on Thursday, October 9. Courtesy
Health

Rwanda’s vaccine production, economic inclusion get €95 million boost from EU

Thursday, October 09, 2025
Ecofleet Solutions, a state-owned company, is set to begin operations aimed at improving public transportation in Kigali starting next month. Courtesy
Infrastructure

State-owned company to begin bus services in Kigali next month

Thursday, October 09, 2025
Representatives of the pioneering entities pose for a group photo with senior officials at the event on Wednesday, October 8. All photos by Craish Bahizi
Rwanda

The New Times awarded Gold Gender Equality Certification by standards body

Thursday, October 09, 2025
A view of the 73km Nyagatare–Rukomo road, whose construction began in 2019. The road is set to be inaugurated on October 9. Courtesy
Infrastructure

Govt set to inaugurate over 150km of new roads

Wednesday, October 08, 2025
BRD Chief Executive Officer Kampeta Sayinzoga and Abdullah KH ALMUSAIBEEH, President of BADEA and Fahad Aldossari, the Chairman of BADEA’s Board of Directors(c)

BRD, BADEA sign Rwf36bn loan for private sector growth

Wednesday, October 08, 2025
Godfrey Kabera, Minister of State for the National Treasury at the Ministry of Finance and President of the Arab Bank for Economic Development in Africa (BADEA), and Fahad Aldossari, the Chairman of BADEA’s Board of Directors during the signing ceremony. Courtesy
Infrastructure

Karenge water treatment plant gets Rwf29bn boost

Wednesday, October 08, 2025
Bank of Kigali staff and customers during the celebaration of Customer Service Week. Sam Ngenda
Editorial

In Rwanda, every week should be customer service week

Wednesday, October 08, 2025
Raymond Molenje Chief Executive Officer, Kenya Bankers Association (KBA), P.S. of Environment and Climate Change, Dr. Eng. Festus K. Ng'eno and KCB Group CEO, Paul Russo
Featured

Press release: KCB Group deepens sustainable finance with KShs 578.3bn in screened loans, KShs 53.2bn in green loans

Tuesday, October 07, 2025