Customer-service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-service" (2493 articles)
Cybercriminals are now using AI-powered voice cloning to impersonate individuals and scam unsuspecting victims. Internet
Technology

AI voice cloning: How to protect yourself from fraud

Monday, February 24, 2025
NCBA Group is redefining Africa’s financial landscape through ground-breaking fintech innovations, empowering over 68 million customers with seamless access to credit, savings, and payments.
Featured

NCBA: Leading Africa's fintech revolution, empowering millions

Monday, February 24, 2025
Officials pose for a group photo after touring the newly inaugurated platinum branch at the bank’s headquarters in Kigali. Courtesy
Featured

BPR Bank Rwanda marks 50th anniversary with logo unveiling, platinum branch launch

Sunday, February 23, 2025
This year, MTN RWANDA's focus areas are centred around connectivity, home broadband, fintech, customer experience, and sustainability, each playing a vital role in Rwanda’s ongoing transformation.

Driving innovation, sustainability, and inclusivity: A vision for 2025

Friday, February 21, 2025
IremboGov introduced a digital marketplace for public services. Bringing services online helped reduce unnecessary travel and made applications more accessible. 
Featured

IremboPlus: Cutting through the wait and unveiling improved access to commercial services

Wednesday, February 19, 2025
The government has introduced a new tax on foreign digital services like Netflix and Amazon among others. Courtesy
Economy

Tax on foreign digital services: How will it be implemented?

Monday, February 17, 2025
Maurice Toroitich, Managing Director of NCBA Bank Rwanda, highlighted the bank’s commitment to financial empowerment and inclusion through innovative banking solutions.
Featured

FEATURED - Save and win: NCBA Bank unveils Impano Savings Account with 7% interest, cash rewards

Sunday, February 16, 2025
Chance Desire Iradukunda, the founder of Codible Group, a software engineering company during his presentation on the impacr of AI in Rwanda.
Technology

How AI is reshaping customer service in Rwanda

Wednesday, February 12, 2025
Technicians fix water pump at a water supply project in Rwanda. The project will address the challenge of operation and maintenance of the pumped water systems in Rwanda

Rwanda among six countries to receive funding to improve water service

Monday, February 03, 2025
Medics were taken during a medical operation at Nyagatare hospital. courtesy
Health

Nyagatare District expands surgical services to enhance healthcare access

Saturday, February 01, 2025
CanalBox Rwanda technicians install aerial fiber optic cables in a Kigali neighbourhood in June, 2022. File
Technology

Rwanda's 4G subscription surged eight-fold in a year - regulator

Saturday, February 01, 2025
A moto taxi user pays the transport fee via Mobile money in Kigali.
Technology

What should be done to address disruptions in cashless payments?

Thursday, January 30, 2025