Customer-experience

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-experience" (1173 articles)
Ecobank CEO Carine Umutoni interacts with members of Chinese community during , Ecobank's special engagement with its esteemed Chinese Business Community on February 28, 2025. Courtesy
Featured

FEATURED: Empowering trade, investment: Ecobank strengthens financial ties with Chinese Business Community

Wednesday, March 05, 2025
The University Teaching Hospital of Butare (CHUB) is set to introduce a cancer screening and treatment centre. Courtesy
Health

CHUB eyes cancer treatment centre to cut number of hospitalised patients

Tuesday, March 04, 2025
Group Managing Director and Group Chief Executive Officer of Equity Group Holdings Plc James Mwangi and other bank officials. Courtesy
Featured

FEATURED: Transforming access to financial services through fintech

Monday, February 24, 2025
NCBA Group is redefining Africa’s financial landscape through ground-breaking fintech innovations, empowering over 68 million customers with seamless access to credit, savings, and payments.
Featured

NCBA: Leading Africa's fintech revolution, empowering millions

Monday, February 24, 2025
Officials pose for a group photo after touring the newly inaugurated platinum branch at the bank’s headquarters in Kigali. Courtesy
Featured

BPR Bank Rwanda marks 50th anniversary with logo unveiling, platinum branch launch

Sunday, February 23, 2025
This year, MTN RWANDA's focus areas are centred around connectivity, home broadband, fintech, customer experience, and sustainability, each playing a vital role in Rwanda’s ongoing transformation.

Driving innovation, sustainability, and inclusivity: A vision for 2025

Friday, February 21, 2025
IremboGov introduced a digital marketplace for public services. Bringing services online helped reduce unnecessary travel and made applications more accessible. 
Featured

IremboPlus: Cutting through the wait and unveiling improved access to commercial services

Wednesday, February 19, 2025
ECOBANK Rwanda headquarters in Kigali.
Featured

FEATURED: Empowering Africa’s financial future: Ecobank at the Inclusive Fintech Forum 2025

Wednesday, February 19, 2025
The new regulation on bouncing cheques came into force on February 5. File
Rwanda

Bouncing cheques: Central bank moves to relax measures for first time offenders

Monday, February 17, 2025
Chance Desire Iradukunda, the founder of Codible Group, a software engineering company during his presentation on the impacr of AI in Rwanda.
Technology

How AI is reshaping customer service in Rwanda

Wednesday, February 12, 2025
Some of the 85 graduates of BPR Bank Plc's Igire Program celebrate the completion of their six-month training on Monday, February 10. Photos by Dan Gatsinzi
Featured

FEATURED: How Igire is investing in youth for job creation, economic growth

Tuesday, February 11, 2025
A moto taxi user pays the transport fee via Mobile money in Kigali.
Technology

What should be done to address disruptions in cashless payments?

Thursday, January 30, 2025