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A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Children during IT class at Ecole Primaire Nyaruyenzi in Mageragere Sector, Nyarugenge District on January 31, 2020. File

Mandated corporate innovation: A path to igniting Rwanda’s innovation momentum

Friday, October 10, 2025
Yarub Qudah, Jordan’s minister of industry (Left) and Jane Arakwiye, Rwanda’s minister of environment after signing one of the agreements. Photo by RDB media.
Economy

Rwanda, Jordan sign agreements on trade, investment

Thursday, October 09, 2025
Officials during introduction of ISO 17298 Biodiversity for Organizations Guidelines and Requirements during the International Organization for Standardization (ISO) Annual Meeting 2025 in Kigali. Craish BAHIZI
Editorial

Standards are the missing link for small businesses

Thursday, October 09, 2025
Delegates follow a panel dicussion during the International Organization for Standardization (ISO) Annual Meeting 2025 in Kigali. Craish BAHIZI
Business

How standards can open global markets for African SMEs

Thursday, October 09, 2025
Officials poses for a photo as Mahwi Grain Millers listed its second tranche bond on the Rwanda Stock Exchange (RSE) on October 8. Courtesy
Business

Mahwi Grain Millers lists second tranche bond on bourse

Thursday, October 09, 2025
The Minister of Environment, Bernadette Arakwiye, and the Director General of the Rwanda Standards Board, Raymond Murenzii unveil the National Biodiversity Strategy and Action Plan. Photos by Craish Bahizi
Environment

What to know about Rwanda's new Rwf400bn plan to curb biodiversity loss

Wednesday, October 08, 2025
Bank of Kigali staff and customers during the celebaration of Customer Service Week. Sam Ngenda
Editorial

In Rwanda, every week should be customer service week

Wednesday, October 08, 2025
Workers on duty at Safintra at Kigali Special Economic Zone. Craish BAHIZI
Energy

Manufacturers, hoteliers weigh in on revised power rates

Wednesday, October 08, 2025
Raymond Molenje Chief Executive Officer, Kenya Bankers Association (KBA), P.S. of Environment and Climate Change, Dr. Eng. Festus K. Ng'eno and KCB Group CEO, Paul Russo
Featured

Press release: KCB Group deepens sustainable finance with KShs 578.3bn in screened loans, KShs 53.2bn in green loans

Tuesday, October 07, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
Prime Minister Justin Nsengiyumva poses for a group photo with senior delegates at the 2025 International Organisation for Standardisation (ISO) Annual Meeting, taking place n Kigali from October 6 to 10. Photos: Craish Bahizi.
Business

Optimism for Rwandan business growth as govt slashes standardisation fees

Tuesday, October 07, 2025