customer-experience

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Search Results for "customer-experience" (1211 articles)
Clients take a breakfast at a hotel in Kigali. The purpose of feedback is not validation. It is learning. Sam Ngendahimana

Are you collecting feedback or just collecting compliments?

Tuesday, June 02, 2026
Officials pose for a photo during VisiontechPLG Rwanda Launch Summit 2026, a high-level executive and policy forum in Kigali. Courtesy
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VisiontechPLG enters Rwanda to advance digital services, cybersecurity

Friday, May 29, 2026
The New Times
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Supporting Rwanda’s digital workforce: TeKnowledge’s long‑term commitment

Tuesday, May 26, 2026
I&M Bank Rwanda posted an 18 per cent increase in net profit to Rwf6.4 billion for the quarter ended March 31, 2026. Photo by Craish BAHIZI (2)
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I&M Bank Rwanda achieves 18% profit growth, deposits cross Rwf1tn in Q1 2026

Friday, May 22, 2026
Real value is built over time through consistent delivery, clear market positioning, and the ability to build trust with customers and stakeholders.

Visibility is not the same as value

Thursday, May 21, 2026
A common misconception is that AI is primarily a technological issue.

AI is easy to buy, hard to lead

Wednesday, May 20, 2026
BPR Rwanda officials during the bank’s annual general meeting in Kigali, on May 16. Courtesy
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BPR Bank expects sustained growth after 35% profit jump driven by lending expansion

Tuesday, May 19, 2026
Eddy Sebera, the newly named Chairman of Liaison Rwanda
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Press Release: Liaison Group names Eddy Sebera Chairman of Liaison Rwanda in strategic leadership move

Tuesday, May 19, 2026
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Economy

The Context: How Rwanda’s sports venues are turning into economic powerhouses

Friday, May 15, 2026
The campaign rewards customers for using its digital platforms, including mobile banking, internet banking and USSD services. Photos by Craish Bahizi
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I&M Bank ramps up digital banking drive with branch activations

Thursday, May 07, 2026
Officials cut a ribbon to inaugurate Access Bank's new branch in Kicukiro on Thursday, April 30. Photo. TNT/ Craish and Bahizi
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Access Bank new branch set to widen opportunities for Kicukiro businesses

Tuesday, May 05, 2026
BPR Rwanda customers at the Nyabugogo Branch.

The chained pen theory of banking trust

Monday, May 04, 2026