Service-Excellence

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Search Results for "Service-Excellence" (712 articles)
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
The Rwanda Space Agency's teleport has received Tier 3 Certification from the World Teleport Association (WTA), making it the first fully certified facility of its kind in Sub-Saharan Africa. Courtesy
Infrastructure

Rwanda's teleport becomes first fully certified facility in Sub-Saharan Africa

Wednesday, June 03, 2026
Clients take a breakfast at a hotel in Kigali. The purpose of feedback is not validation. It is learning. Sam Ngendahimana

Are you collecting feedback or just collecting compliments?

Tuesday, June 02, 2026
Real value is built over time through consistent delivery, clear market positioning, and the ability to build trust with customers and stakeholders.

Visibility is not the same as value

Thursday, May 21, 2026
Ongoing construction works on the Base–Butaro road in Burera District. The 63-kilometre road is among the planned projects for which the government has allocated Rwf305.3 billion to the transport sector.
Economy

Where Rwanda’s Rwf7.8tn budget will go in 2026/27

Wednesday, May 13, 2026
Emery Habumugisha of Kibagabaga Level Two Teaching Hospital is among six Rwandan nurses and midwives who received the DAISY Award for excellence in clinical skill and compassionate care. Courtesy
Health

Six Rwandan nurses, midwives receive international recognition

Tuesday, May 12, 2026
Rwanda Energy Group (REG) VC players celebrate after qualifying for semi-final at the 47th African Men’s Club Volleyball Championship in Kigali. Courtesy
Volleyball

What chances do Rwandan teams stand to win CAVB Men’s Club Championship?

Friday, May 01, 2026
CLOCKWISE: Audace Niyonkuru, CEO of Digital Umuganda; Carl Mabuka, Head of Business and AI at Global Kwik Koders; Damien Hanyurwimfura, Director of Africa Centre of Excellence in Internet of Things (ACFEIoT); Alex Ntale, Rwanda ICT Chamber CEO; Nadia Kabanyana, a Business Strategy and Investment Specialisation Coach at African Leadership University; and Joie-Claire Museke, a Human Resource Strategist at Kaizen Mind.
Technology

The future of work: How technology is reshaping jobs and skills

Friday, May 01, 2026
Cold-chain technicians follow a trainer during a technical training programme on April 20, 2026.
Featured

How ACES–RDDP partnership will improve milk cold-chain system

Wednesday, April 29, 2026
A construction project near King Faisal Hospital in Kigali. Rwanda recorded $2.62 billion (approximately Rwf3.8 trillion) in investment commitments in 2025. Courtesy
Economy

Rwanda registers $2.62 billion in investments in 2025

Tuesday, April 28, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Patrick Nkulikiyimfura, the Managing Director of Akagera Aviation, has passed away at the age of 57. Courtesy
Rwanda

Akagera Aviation boss Patrick Nkulikiyimfura passes away at 57

Monday, April 13, 2026