Service-Excellence

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Search Results for "Service-Excellence" (660 articles)
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
Bank of Kigali CEO, Diane Karusisi, poses with staff and graduates for a group photo during the ceremony in Kigali on December 4. All photos by Craish Bahizi.
Featured

BK expands talent pipeline with fourth ELTP and sixth management trainee graduations

Friday, December 05, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
President Paul Kagame speaking at the Inclusive Fintech Forum 2025 on February 27 in Kigali. Photo by Dan Gatsinzi

Is Rwanda ready to become Africa’s FinTech center of gravity?

Monday, December 01, 2025
Etienne Niyodushima, an entrepreneur, speaks with a journalist during an interview in Kigali on November 26. Photos by Olivier Mugwiza.
Business

WATCH: How a young entrepreneur is transforming Kigali’s shoe-care industry

Thursday, November 27, 2025
Christine Nkulikiyinka, the Minister of Public Service and Labour (C), congratulated the awardees at Mövenpick Kigali on Thursday, November 20, 2025. Photos by Kellya Keza.
Featured

Global business services sector grows by 39.7%, over 4,000 jobs created

Friday, November 21, 2025
Participants pose for a group photo at Zipline Centre in Muhanga District. Courtesy
Featured

A dive into Rwanda’s drone-powered vaccine distribution system

Wednesday, November 19, 2025
The Adventist University of Central Africa graduates during the universitty's 31st graduation ceremony in Masoro, Gasabo District on Sunday, November 16. All photos by Emmanuel Dushimimana
Featured

Over 720 AUCA graduates urged to "lead, shape the world"

Monday, November 17, 2025
A medic conducts EBOLA vaccination exercise in Rubavu on December 8, 2019. File
Featured

Africa’s vaccine revolution: Why cold-chain innovation matters more than ever

Sunday, November 16, 2025
I&M Bank Rwanda Chief Executive Officer Benjamin Mutimura speaks during a panel discussion at a past event. Commenting on the results, he emphasised the importance of strategic clarity and stakeholder trust. Courtesy
Featured

I&M Bank surpasses Rwf 1 trillion in total assets, reports 46% profit surge

Friday, November 14, 2025
Members of the Society of Medical Imaging and Radiation in Rwanda (SMIR) conduct ultrasound scans. Courtesy
Health

World Radiography Day: Rwanda’s imaging experts advance early diagnosis

Thursday, November 13, 2025
President Paul Kagame addresses the 18th Unity Club Forum at Intare Conference Arena on Saturday, November 8. Photo by Dan Gatsinzi

The fight in the nation

Thursday, November 13, 2025