Customer-Centric-Leadership

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Search Results for "Customer-Centric-Leadership" (26 articles)
I&M Bank Rwanda staff celebrate the two awards by Rwanda Women in Business Association (RWIBA) for institutional excellence and leadership in advancing gender equity. Courtesy
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I&M Bank Rwanda recognised for advancing gender equity, inclusive growth

Friday, April 03, 2026
I&M Bank headquarters in Nyarugenge District.
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I&M Bank Rwanda records 24% net profit rise, assets reach Rwf1.1 trillion in 2025

Friday, March 27, 2026
Equity Group Managing Director and CEO Dr. James Mwangi speaks during the presentation of the bank results. Mwangi said the performance demonstrates the strength of the Group’s strategic transformation
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PRESS RELEASE: Equity Group records historic results, with profit surging 55% to Kshs 75.5 billion

Wednesday, March 18, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
I&M Bank Rwanda Chief Executive Officer Benjamin Mutimura speaks during a panel discussion at a past event. Commenting on the results, he emphasised the importance of strategic clarity and stakeholder trust. Courtesy
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I&M Bank surpasses Rwf 1 trillion in total assets, reports 46% profit surge

Friday, November 14, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
Serge Atikossie, the newly appointed Bank of Africa Managing Director exchanges document with outgoing MD Vincent Istasse during the handover ceremony on Thursday,August 14. Craish BAHIZI
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Press release: Bank of Africa – Rwanda appoints new managing director to spearhead growth, innovation

Monday, August 18, 2025
Zemedeneh Negatu, chairman of the Washington, DC-based capital investment firm, presents the Best Regional Bank—East Africa award to Dr. Silpah Owich of Equity Bank Kenya at the 2025 African Banker Awards in Abidjan. Courtesy
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PRESS RELEASE: Equity Bank crowned Best Regional Bank in East Africa at African Banker Awards 2025

Wednesday, July 16, 2025
Zemedeneh Negatu, the Chairman of the Washington, DC-based capital investment firm, presents the Best Regional Bank—East Africa award to Dr. Silpah Owich of Equity Bank Kenya at the 2025 African Banker Awards in Abidjan. Courtesy Photo
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Press Release: Equity Bank crowned Best Regional Bank in East Africa at African Banker Awards 2025

Wednesday, July 16, 2025
Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth. Courtesy
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PRESS RELEASE: Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth

Thursday, May 29, 2025
From L-R: Equity Group Chairman, Prof. Isaac Macharia, Equity Group Managing Director and CEO, Dr. James Mwangi, and Equity Group Foundation Director Operations, Dr. Joanne Korir during the Full Year 2024 Investor Briefing event.
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PRESS RELEASE: Equity Group reports Kshs 60.7 billion profits before tax, driven by strategic diversified growth

Friday, March 28, 2025
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Equity Group Holdings Plc reports 3rd quarter 2024 profit after tax of Kshs 40.9bn

Wednesday, November 13, 2024