Customer

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Search Results for "Customer" (4598 articles)
The New Times
Technology

Rwanda bets on digital trust seal to grow tech exports

Saturday, January 17, 2026
RURA’s directive to make USSD short codes work across all mobile networks is a welcome and overdue intervention in Rwanda’s digital ecosystem.
Editorial

Ending the USSD maze is progress, but interoperability must be the destination

Friday, January 16, 2026
Henry Obike, Chief Innovation Officer at I&M Bank (Rwanda) Plc, speaks during a past meeting. Courtesy
Featured

I&M Bank launches "Twika na Banki Muhorana" campaign to drive digital banking

Tuesday, January 13, 2026
Nenad Predrevac, Managing Director of Toyota Rwanda Ltd and Yves Kayihura, Head of Retail Banking at I&M Bank (Rwanda) Plc during the signing ceremony in Kigali. Photos by Craish BAHIZI
Featured

I&M Bank, Toyota Rwanda partner to ease access to affordable car financing

Sunday, January 11, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
Apex Protocol grows into a trusted name

How service experience helped Blaise Ishimwe create a protocol brand

Monday, January 05, 2026
All public transport buses operating in Kigali are expected to be electric by the end of 2026, according to the Ministry of Infrastructure. Courtesy
Economy

Six major projects to watch in 2026

Friday, January 02, 2026
The New Times
Tourism

Château Le Marara authorised to operate

Friday, December 26, 2025
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
Simba Supermarket has unveiled a wide range of festive-season offers across its outlets, combining significant discounts with enhanced entertainment experiences
Featured

Simba Supermarket rolls out festive-season offers, elevates gaming, cinema experiences

Wednesday, December 24, 2025
Passengers wait for Horizon Express at Kigali Pele Stadium on December 23,
Rwanda

Christmas travel surge causes long delays at Kigali bus stations

Wednesday, December 24, 2025