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Sandra Idossou
Sandra Idossou
One of the outdoor dinner sets at Olare Mara Kempinski. (Sandra Idossou)
Business
Masai Mara park: A larger-than life experience
Monday, April 25, 2016
The writer (second left) with Masai herdsmen and a KTB official during the trip. (Courtesy)
Business
Lessons from Kenya's tourism body
Monday, April 18, 2016
Not replying emails is not a good business practice. (Net photo)
Business
Good email etiquette boosts customer care
Monday, March 21, 2016
A waiter attends to a customer at the Kigali Serena Hotel. The world will mark customer service next week (File)
Business
Customer Service Week: Appreciating service workers
Monday, September 28, 2015
A RwandAir plane. The airline is one of the few firms on the continent that ensures quality services. (Net)
Business
Standards key for African businesses' growth
Monday, September 07, 2015
Richard Tusabe, the commissioner-general of Rwanda Revenue Authority (RRA), addresses the media on Wednesday. RRA says it is plugging loopholes that allowed a former HR officer to fleece taxpayers. (File)
Letters
RRA scam an eye-opener
Friday, May 22, 2015
Jamaican sprinter Usain Bolt celebrates with his trademark signature. It takes a lot of commitment and dedication to achieve success such as has been attained by the runner. (File)
Business
Commitment makes the difference between excellence and mediocrity
Monday, May 18, 2015
An attendant (left) watches as buyers check out items at a city supermarket. Clients are key in improving customer service.
Business
Poor customer service: Clients must be part of the solution
Monday, February 09, 2015
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Business
Why CEOs must embrace Twitter
Monday, January 12, 2015
An employee consults a colleague on a work-related issue. Sharing knowledge empowers people and improves communities. (File)
Business
Don't keep what you know to yourself, share it
Monday, October 20, 2014
Students cut a cake at their graduation ceremony recently. Any person can do anything they put their mind to. (Courtesy)
Business
To the young African; my tried and tested principles for success
Monday, September 08, 2014
Sandra Idossou
Personal responsibility key to improving service delivery
Monday, March 03, 2014
Sandra Idossou
How your business can create a memorable first impression
Monday, October 28, 2013
A Nyungwe Forest Lodge worker does what he knows best. The facility has top notch service.
Business
World-class service exists in Rwanda, too
Monday, September 30, 2013
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Letters
Paul Ntambala’s piece on KBS was spot on
Monday, February 06, 2012
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Letters
First-time customers crucial in word to mouth adverts
Wednesday, October 05, 2011
Passengers embark on a Rwandair plane at the Kigali Airport. The national carrier has upped its services. The New Times /File.
Letters
RwandAir has really improved its Services
Tuesday, September 20, 2011
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Letters
Please stop spitting on the roadside
Sunday, September 20, 2009

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