A New Issue of The ServiceMag is out

The third edition of The ServiceMag is out and was released last week Thursday at The Manor Hotel. More than 280 people attended this Service Night that brought together people from all sectors of business to discuss their challenges, share best practices and of course network. This edition has a special focus on the East African Community with an interview of Robert Ssali, Permanent Secretary at the ministry in charge of EAC affairs. He says “competition is good for Rwandans; to wake up those who are giving poor service and to encourage those who are hard-working”. The personality profile of this new edition is Ben Kalkman, the CEO of Banque Populaire du Rwanda. Even though his institution was a cooperative some years ago, it has embarked on a serious and dynamic process of becoming a real commercial bank. The article on him shows how determination, hard work and team spirit are helping to improve the image of the bank.This new issue of 60 pages has more than 40 different articles in English, French and Kinyarwanda on all aspects of business, from human resources, to environment, leadership, motivation down to personal grooming. The articles are not only for service providers but also for customers as we are responsible for improving service delivery in Rwanda. The usual columns, “For you Manager” “Have your say”, “where we have been and how we were treated” are all very rich and have been written by 18 different contributors. There are articles on different service experiences ranging from the Rwandan Post Office to a restaurant in Butare, a hotel in Dubai, a beauty salon in Egypt and so many more. This edition also has a new column called “Ask our Lawyer” where many readers have their legal questions answers by our legal consultant. Once again, I would like to thank all the sponsors who made this edition possible. For those who do not know yet, the magazine is free to the public because it is sponsored by organizations who consider this as part of their corporate social responsibility activities. It is obvious that the magazine is just a small contribution towards service improvement in Rwanda. However, we shall all see real changes if we adopt new mindsets and attitudes towards our work. Let’s all adopt better ways of working, put in place organizational policies, internal rules and procedures, as well as good management and leadership skills and we shall be surprised at the results. Get your copy today or read it online at www.theservicemag.com. We await your comments and suggestions in order to keep improving on the magazine. In case you want to be part of our team of contributors and sponsors for the December issue; just write to us. We at The ServiceMag believe that reading is a great way of developing one’s mental capacity and building one’s knowledge. Reading is known to stimulate brains, instruct, inform, entertain, motivate and inspire. If you don’t read you are definitely missing out on a great way of learning as well as a wonderful way of improving your life and business. It is for this reason that I am inviting you to read not only The ServiceMag but all reading materials that can help you upgrade yourself. Remember, knowledge is power! sidossou@theservicemag.com