Dealing with gaps in service delivery

Customer service re-engineering is the buzz word within the higher echelons of Rwanda’s private sector. Observers are quick to point out that the sector needs to ensure that customer service is developed as part of the national efforts geared towards achieving greater levels of national competitiveness. The Rwanda Development Board aptly demonstrated this shortcoming in the recent drama which was played out by its staff. The drama seemed to clearly point out some of the below the average services offered by certain sections of the private sector. This issue seems to cut across the entire broad spectrum of the Rwandan private sector. It is thus a grave concern for stakeholders within the private sector, hence efforts being mobilized to institute some form of redress.