I am currently living in Malaysia. First of all, I would like to thank you for bringing out our issues and problems to the relevant people by publishing them in your daily newspaper.
It is on this note that I would like you to ring the alarm on the MTN connection problem.
Ever since the 78 was added to the subscriber’s phone numbers it has been impossible to make a call to Rwanda for us living in Malaysia.
SMS’s don’t go through either; but the service was perfect before the introduction of the 78 prefix- and believe me, we have followed the instructions accurately.
So anyways, I have a feeling that, maybe MTN Rwanda is not aware of this issue, or maybe the problem lies at another level –if it is so, explain to us.
Currently we haven’t been able to communicate with our families for over 2 months.