Rwanda Commercial Bank (BCR) added more features to its e-Banking platform to decongest bank halls as heightened competition in the banking industry ensues
E-Banking allows customers to conduct financial transactions on a secure website using their computers or mobile phones.
“...now, a client can pay for their bills, buy electricity, purchase airtime and also transfer funds to other bank accounts through the platform,” said BCR’s Chief Operating Officer (COO), Isaiah G. Chindumba.
Chindumba noted that currently, the lender has 2,500 users on the mobile banking platform and 1,600 on the internet banking service.
The lender faces stiff competition from other banks that have deployed the same platform.
“(The) market is still there and competition makes you to be more innovative,” Chindumba said.