I am writing to express my support for the Governor of the National Bank of Rwanda, Francois Kanimba on his stand against moves by Blue Financial Services to re-open its subsidiary in Rwanda.
The group looked disorganised and by the time their licence was revoked, many customers were complaining of their inefficiency.
For instance, I obtained a loan from Blue Financial Services at an abnormal interest rate. Each time I would go back to service my loan, they would increase the interest rate without any convincing reason.
To make matters worse, every time you visited them, there was a new person, handling your case, having fired the previous one. And it was back to zero.
In most cases, the new person would set new terms of payments, arguing that the person you dealt with in the past did not calculate the interest rate properly.
I am happy Blue Financial Services was stripped of its operating license. In my opinion, it seems they never knew what they were doing.