Thirty staff members of Social Security Fund of Rwanda (SSFR) completed a five-day customer care training that focused on reviewing the determinants of customer care at the pension fund.
According to SSFR’s acting Director General, Afrique Ramba, customer care is critically important for the survival of any organization.
“The management of SSFR will continue to offer quality services to customers and therefore more customer care trainings will be conducted to all members of staff,” he said.
Ramba said that SSFR is committed to customer care through ensuring that the speed of service, quick and effective responses to customers’ complaints and ensuring that there is an effective communication system in place.
Edwin Kugonza, the lead trainer and Managing Director of Real Marketing, the company that conducted the training, said that customer care is a critical area to serve customers effectively and efficiently and assists organizations in achieving corporate goals.
He called on SSFR and other companies in Rwanda to continue motivating the staff to ensure quality service to customers.
The training comes barely six months after the 7th Annual National Dialogue which called for improved customer care in the country.