Allow me to channel my grievances through your paper regarding the non-existent communication strategy within one of the leading local banks-Banque Populaire du Rwanda.
I have been a client of this bank for the last six years; I have, with great pleasure, seen this bank growing over time but last Thursday, I was disappointed with the bank after realizing that it seems they never considered communication with their clients something very important.
I went to the bank on Thursday evening to make some transactions but I met a shock of my life time when I found the bank doors closed.
There wasn’t any announcement pinned at the bank doors to inform their clients what was going on. Surprisingly, I had spent about two hours in the bank the previous day trying to do some transactions but there was no communiqué informing clients that the bank would not work the next day.
As a concerned client, I had to make a call to some of the bank staff who actually told me that the bank had closed doors because they were having an end of year party.
Having an end of year party is truly a good move, that also motivates the bankers, but in such a situation there should be a way of communicating to their clients that they will not be able to work as usual.
I happen to be banking with other banks that I am not going to mention here but I would like to inform the management of Banque Populaire that normally other banks communicate to their clients via newspapers, radios and televisions.
I kindly request the bank to look into this issue and make sure that it never happens again.