MTN unveils Rwf336 million Customer Service Centre

In their continuous campaign to deliver better services delivery to its clients, MTN Rwanda yesterday unveiled a new Customer Service Centre (CSC) in Rubangura house, Kigali City centre. The CSC worth $600,000 (Rwf336.6million) will provide a full complement of services that will include SIM Swaps, bill payments, data activation and business solution support. At the official launch of the CSC, MTN’s CEO, Khaled Mikkawi said that it was the company’s increased number of subscribers that the telecom is opening up more service centres. “We will not stop today; we are in a process of constructing more service centres of the same capacity before the end of this year. One facility will be built in Giporoso and the other in Nyabungongo, This will make the CSCs to five in total.” “These new centres will reduce on the traffic that was cause by our clients at the old two centres of Nyarutarama and UTC, who were doing SIM swaps and inquiries,” Mikkawi explained. The CEO also said that the telecom company will not only build these service centres in town but plans to build three centres up-country by the beginning of next year, were underway. Also at the unveiling ceremony was the Mayor of Kigali City, Aisha K. Kacyira. She said that the new CSC is a beautiful facility, well positioned and will help in the 24 hour operation which is the City’s vision. The largest telecom company by market share is set to roll out a Mobile Money product. This was confirmed by the company’s Senior Marketing Executive, Yvonne Makolo. She said that the company is working on the project and the service will be rolled out in due course. The service is meant to extend affordable, accessible and user friendly money transfer services to billions of un-banked people around the world. The service is already being used by MTN Uganda and other regional telecom companies including Safaricom of Kenya and Zain. Ends

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MTN unveils Rwf336 million Customer Service Centre