The Minister of Sports and Culture, Joseph Habineza, has come out strongly condemning the pretence and story telling that compromise practical work on good customer care.
He made the remarks on Friday while presiding over the launch of the customer care campaign by Rwanda Tourism University College (RUTC) in Remera.
“Good customer care is not only discussing it like many do. People should put it into practice,” Habineza said.
The Minister explained that the only way for the business community to effectively and favourably carry out business is to ensure that customers are served in the best way possible.
In an exclusive interview with The New Times shortly after the launch, the Minister noted that his office has a significant role to play in changing people’s mind-sets.
He said some people still hold misguided perceptions that its bad conduct to complain when not satisfied, for example say a meal is served not to the best of standards.
“This is among the many things that people’s mind-set have to change. It’s proper to complain were necessary,” he noted.
He added that when poor services are given and there are no complaints, service providers will assume they are giving good or best services to their clientele.
In appreciation, the Minister, who was also the guest of honour thanked RTUC for the concern and strategy to sensitize the need for good customer care, calling upon other players to follow suit.