customer-service-week

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "customer-service-week" (523 articles)
Equity Bank's commitment to customer protection and financial stability was demonstrated by its swift provisioning for any potential shortfall, fully immunising its customers and operations without causing market destabilisation or erosion of public trust. Courtesy

How banks are pioneering 'first responders' in coordinated defence against cyber attacks

Wednesday, April 01, 2026
Marthe Mukantwri works as service care staff at La Croix du Sud Hospital in Remera, better known to many Kigali residents as Kwa Nyirinkwaya. Photo by Kellya Keza
Health

How a former patient became a trusted face of hospital care

Monday, March 09, 2026
Bank of Kigali CEO Diane Karusisi and other bank officials plant trees on Saturday, February 28. The bank marked the milestone with a renewed environmental pledge, planting about 3,500 trees in Kigali. cOURTESY
Featured

Featured: BK marks 60 years with tree planting drive among key activities

Monday, March 02, 2026
Teddy Mpinganzima Mugabo, Chief Executive Officer of the Rwanda Green Fund and Chief Executive Officer of I&M Bank Rwanda, Benjamin Mutimura, during the signing ceremony in Kigali on February 17. Photo by Craish Bahizi
Featured

I&M Bank, Rwanda Green Fund partner to drive agritech SMEs’ growth

Wednesday, February 18, 2026
Fred Swaniker, founder and CEO of Sand Technologies.
Technology

Between Fear and Opportunity: How AI is reshaping the workplace

Wednesday, February 11, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
The New Times
Technology

Rwanda bets on digital trust seal to grow tech exports

Saturday, January 17, 2026
The New Times
Business

How online shoppers are safeguarded under new law

Sunday, December 07, 2025
The New Times
Economy

RwandAir flights to Zanzibar a ‘boost to regional business, leisure industry

Monday, December 01, 2025
Penicillin tablets (top row) and amoxicillin (bottom row) are among the antibiotics to which laboratory findings from RBC have reported growing germ resistance. Net photo
Health

What to know as Penicillin, Amoxicillin lose effectiveness in Rwanda

Wednesday, November 26, 2025
President Paul Kagame addresses the 18th Unity Club Forum at Intare Conference Arena on Saturday, November 8. Photo by Dan Gatsinzi

The fight in the nation

Thursday, November 13, 2025