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Search Results for "customer-experience" (1261 articles)
Empower The Future’s approach.

The problem we see may not be the problem

Friday, September 04, 2026
Rose Ngabire, Chief Operating Officer at Bank of Kigali, reaffirmed the bank’s commitment to strengthening its relationship with the HR community.
Featured

BK launches ‘all-in-one’ banking solution to better meet employees’ financial needs

Wednesday, September 02, 2026
MTN Rwanda CEO Monzer Ali speaks during a past event in Kigali. File

A telecom finds its footing again

Wednesday, September 02, 2026
RSSB boss Regis Rugemanshuro
Rwanda

THE BIG INTERVIEW: RSSB boss breaks down Inyange, Ruliba, BK General Insurance deals

Tuesday, September 01, 2026
Participants attend the Africa Mindset Reset Forum on Tuesday, August 25. Photo by Village Urugwiro
Rwanda

What's holding African integration back? Experts speak out

Wednesday, August 26, 2026
I&M Bank Rwanda CEO Benjamin Mutimura said the bank had recorded growth across key areas of its business while maintaining a strong capital and liquidity position. Craish Bahizi
Featured

I&M Bank Rwanda profit jumps 62% in first half of 2026

Tuesday, August 25, 2026
Trainees from Mayotte examine computer components during a hands-on technology session in Kigali. COURTESY PHOTO.
Technology

Kigali gives Mayotte trainees a practical look at tech careers

Monday, August 24, 2026
Beneficiaries of KoraLink programme that is a collaborative partnership between the Mastercard Foundation, The Commons Project Foundation (TCP), Africa, Society for Family Health (SFH) Rwanda and the ICT Chamber. Bahizi
Featured

How ‘KoraLink’ is helping young Rwandans turn small earnings into thriving businesses

Friday, August 21, 2026
Some of the more than 80,000 pilgrims from around the world attend the celebration of the Feast of the Assumption of the Virgin Mary in Kibeho, Nyaruguru District, on Saturday, August 15. Courtesy

Kibeho 15th August: Faith was ready, but were the services?

Friday, August 21, 2026
Monzer Ali, Chief Executive Officer of MTN Rwanda, speaks to The New Times on Wednesday, August 19. Photos by Elvis Ndateba Mico
Featured

Mobile Money, data fuel MTN Rwanda’s 191% profit surge in first half of 2026

Friday, August 21, 2026
Some of the more than 80,000 pilgrims from around the world attend the celebration of the Feast of the Assumption of the Virgin Mary in Kibeho, Nyaruguru District, on Saturday, August 15. Courtesy
Rwanda

Kibeho 15th August: Faith was ready, but were the services? 

Thursday, August 20, 2026
Some of the 125 entrepreneurs who participated in the Start and Improve Your Business (SIYB) and Digitalise Your Business (DYB) training programmes implemented by KinaRwanda in partnership with ILO. Courtesy
Rwanda

Young entrepreneurs turn business, digital skills into growth through KinaRwanda-ILO training

Thursday, August 20, 2026