customer-experience

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "customer-experience" (1179 articles)
Rubia Coffee Roasters staff pose for a photo with their award after being ranked 54th in The World’s 100 Best Coffee Shops 2026, becoming the first in Rwanda to feature the prestigious list. Dan Gatsinzi.
Featured

Kigali-based Rubia Coffee Roasters among world’s top 100 coffee shops: Why it matters

Wednesday, March 04, 2026
The GSMA gives a rare Lifetime Achievement Award on Sunil Bharti Mittal, Founder and Chairman of Bharti Enterprises, recognising his role in reshaping the global telecommunications landscape.
Featured

Press release: Sunil Bharti Mittal conferred GSMA lifetime achievement award for transforming global telecommunications

Tuesday, March 03, 2026
A mother beastfeeds her baby during a campaign. In Rwanda, mothers exclusively breastfeed their infants during their first six months by 82.8 percent. Courtesy

Supporting mothers beyond celebration

Sunday, March 01, 2026
NCBA Rwanda’s Managing Director Maurice Toroitich addresses delegates at the event. In Rwanda, NCBA operates branches in Kigali, Musanze, Nyagatare, Rubavu, Kayonza, and Rusizi
Featured

NCBA vows to fuel Rubavu’s leap from border town to business hub

Wednesday, February 25, 2026
Officials follow a traditional ballet during a high-level customer engagement forum hosted by NCBA in Musanze. Courtesy
Featured

NCBA commits to financing Musanze’s urban development

Monday, February 23, 2026
University students interact during a teamwork exercise in Kigali. Photo by Craish Bahizi

Leadership begins before the workplace

Monday, February 23, 2026
The BPR Bank Rwanda's newly inaugurated Centre of Excellence designed to enhance staff skills, support customers, especially women and youth. Photos by Craish BAHIZI
Featured

BPR’s new Centre of Excellence to drive skills, innovation

Sunday, February 22, 2026
Emmanuel Ndayisaba, Executive Director of the National Council of Persons with Disabilities (NCPD) addresses participants during a High-Level Policy Dialogue to confront barriers keeping persons with disabilities on the margins of Rwanda’s financial system in Kigali on February 19. Photos by Craish BAHIZI
Featured

Key players urge action to close financial inclusion gaps for persons with disabilities

Saturday, February 21, 2026
A view of Musanze City business centre during Tour du Rwanda 2025. The 18th edition of Tour du Rwanda is scheduled for February 22 to March 1, 2026. File
Business

Businesses eye Tour du Rwanda 2026 boom

Saturday, February 21, 2026
Ndoli Mitali, the Chief Commercial Officer at Broadband Systems Corporation speaks during an interview in Kigali. Photo by Kellya
Featured

BSC’s Starlink authorisation enhances internet reliability in Rwanda

Tuesday, February 17, 2026
Some shops are displaying fashions designed for St. Valentine’s Day celebrations.
Business

How businesses are gearing up for Valentine’s Day

Friday, February 13, 2026
Officials celebrate the 10th anniversary of Bank of Africa in Rwanda, as the bank also inaugurates new Head office on February 10. All photos by Craish Bahizi
Featured

Featured: Bank of Africa Rwanda marks 10 years with its new Head Office inauguration

Thursday, February 12, 2026