Service-Delivery

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Search Results for "Service-Delivery" (4138 articles)
The celebration of the International Day of Persons with Disabilities, held in Nyabihu District on Wednesday, December 3. Photo by Germain Nsanzimana
Health

Disability advocates demand retrofitting old buildings for accessibility

Thursday, December 04, 2025
Transparency International Rwanda’s latest index shows a 5% drop in public perception of corruption, highlighting bribery trends, vulnerable institutions, and the impact on service delivery. Courtesy
Rwanda

Public perception of corruption declines 5% - report

Wednesday, December 03, 2025
New bus parked at Kabuga bus park in Kigali in March 2023. The government has signed performance-based agreements with private operators to provide public transport services using buses owned by Ecofleet Solutions, the newly established state-owned company. Photo by Olivier Mugwiza
Infrastructure

What does the new bus contracting model entail?

Wednesday, December 03, 2025
Students perform during the Imenye Wikunde (Know Yourself, Love Yourself) project event in Kirehe District on November 30. Courtesy
Featured

How Impanuro Girls Initiative sparked social change in Kirehe

Wednesday, December 03, 2025
People receive services from local government authorities after community work. Rwanda began its decentralisation process in 2000 to improve governance, reduce poverty, and enhance service delivery by transferring authority and resources to local governments. Courtesy

How decentralization and visionary leadership drive progress

Tuesday, December 02, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
Martin Mbonu, Chief Executive Officer of ComzAfrica (center, wearing a khaki sweatshirt), poses with his colleagues. Founded in 2010 by three Rwandans, ComzAfrica has grown from addressing airtime distribution challenges to powering digital lending, payments, electricity access, and other essential utilities for millions of Africans. Courtesy
Featured

ComzAfrica marks 15 years of shaping Africa’s digital financial landscape

Monday, December 01, 2025
The New Times
Infrastructure

How Kigali's new public transport model will work

Sunday, November 30, 2025
Elias Uzabakiriho, a farmer and livestock breeder from Nyamagabe District and a professional seed multiplier, has been supported by Bank of Kigali since 2007. Courtesy
Featured

Bank of Kigali reinforces support for farmers, SMEs

Friday, November 28, 2025
People participate in an HIV prevention campaign walk in Ndera Sector, Gasabo District, in December 2024. Dr. Mujawamariya of RBC told The New Times that the Government of Rwanda continues to ensure uninterrupted access to lifesaving ARV medication for all people living with HIV. File
Health

Govt reassures HIV patients as external funding ends

Friday, November 28, 2025
Etienne Niyodushima, an entrepreneur, speaks with a journalist during an interview in Kigali on November 26. Photos by Olivier Mugwiza.
Business

WATCH: How a young entrepreneur is transforming Kigali’s shoe-care industry

Thursday, November 27, 2025
To help businesses automate their core business processes, OTO software includes various apps that help integrate functions, like accounting, procurement, sales, inventory, and customer management. Photo Kapp
Featured

Made in Rwanda: OTO Software Suite simplifies POS, business management

Thursday, November 27, 2025