Customer-service

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Search Results for "Customer-service" (2605 articles)
An AI image illustrating a person checking her emails.

You heard me. But did you listen?

Tuesday, July 21, 2026
Aimé Abizera, CEO, Canal+ Telecom Rwanda speaks at the launch of CanalBox's ultra-fast, unlimited fiber network in Musanze, making it the third district in Rwanda to benefit from the connectivity.
Featured

CanalBox launches fibre internet services in Musanze

Friday, July 17, 2026
Kuku Yacu chicken products on display at Sawa City in Kigali (courtesy photo).
Featured

Sawa City shoppers access Kuku Yacu chicken through SPAR partnership

Friday, July 17, 2026
Bank tellers attend to customers at I&M Bank Rwanda headquarters in Kigali. Photo by Craish BAHIZI.
Technology

Users call for clearer guidance as eKash rollout faces transfer challenges

Friday, July 17, 2026
Customers at Bank of Kigali main branch. Starting on July 14, customers can now transfer up to Rwf10 million per transaction between bank accounts and mobile wallets. File
Editorial

eKash is a welcome step towards seamless regional payments

Thursday, July 16, 2026
Jacqueline Dushimirimana is a heavy-duty truck driver who transports cargo across East Africa. Courtesy.
Education

How new training centre raises bar for heavy truck drivers

Friday, July 17, 2026
Customers rarely become ambassadors because everything was ordinary. They become ambassadors because someone made them feel extraordinary. Photo by SAM NGENDA

The best marketing doesn't feel like marketing

Wednesday, July 15, 2026
The week-long training, ran from July 6 through 11, 2026.
Featured

Zaria Court Hotel invests in hospitality training to elevate guest experience

Monday, July 13, 2026
Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses the bank's agents during a training on the new payment systems. Photos by Craish Bahizi
Featured

Customers to access enhanced financial services as I&M Bank upskills Karame Twaje agents

Wednesday, July 08, 2026
NCBA Bank Rwanda and with Longtai Group signed a financing partnership enabling more than 100 customers acquire electric vehicles (EVs). Courtesy
Featured

NCBA Bank Rwanda surpasses 100 EV financing milestone with Longtai Group

Friday, July 03, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026