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Search Results for "Customer-service" (2492 articles)
Attendees pose for a group photo at the launch of “K’avance,” an innovative overdraft service that allows users to complete essential mobile money transactions even when their wallet balance is low, on December 3. Courtesy
Featured

MoMo Rwanda launches ‘K’avance’ overdraft to keep your transactions moving

Wednesday, December 03, 2025
Officials pose for a photo with graduates during the sixth graduation ceremony of the Rwanda Academy of Finance, held in Kigali on Monday, December 1. Courtesy
Featured

RAF graduates over 500 as Rwanda accelerates drive to become regional financial hub

Tuesday, December 02, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
The New Times
Economy

RwandAir flights to Zanzibar a ‘boost to regional business, leisure industry

Monday, December 01, 2025
President Paul Kagame speaking at the Inclusive Fintech Forum 2025 on February 27 in Kigali. Photo by Dan Gatsinzi

Is Rwanda ready to become Africa’s FinTech center of gravity?

Monday, December 01, 2025
The New Times
Infrastructure

How Kigali's new public transport model will work

Sunday, November 30, 2025
Elias Uzabakiriho, a farmer and livestock breeder from Nyamagabe District and a professional seed multiplier, has been supported by Bank of Kigali since 2007. Courtesy
Featured

Bank of Kigali reinforces support for farmers, SMEs

Friday, November 28, 2025
I&M Bank Rwanda Plc officials pose for a group photo during the opening ceremony on November 20. Photos by Craish Bahizi.
Featured

I&M Bank opens Gacuriro branch, upgrades Kigali Heights facility to boost efficiency

Monday, November 24, 2025
Christine Nkulikiyinka, the Minister of Public Service and Labour (C), congratulated the awardees at Mövenpick Kigali on Thursday, November 20, 2025. Photos by Kellya Keza.
Featured

Global business services sector grows by 39.7%, over 4,000 jobs created

Friday, November 21, 2025
Officials and delegates pose for a photo following an evening that celebrated loyalty, shared prosperity, and the Bank’s ongoing role in Rwanda’s socio-economic development
Featured

Equity Bank hosts members’ gala highlighting impact, innovation

Friday, November 21, 2025
People use a public washroom at Nyirangarama. Rwanda will join the world to marks World Toilet Day on November 19.
Rwanda

What will it take to have communal toilets in Kigali's public buildings? 

Wednesday, November 19, 2025
Minister of ICT and Innovation Paula Ingabire speaks during the Hanga PitchFest on Friday, November 14. Courtesy.
Technology

ICT minister praises rising wave of young Rwandan innovators

Saturday, November 15, 2025