Customer-care

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Search Results for "Customer-care" (1470 articles)
Bank of Kigali women staff with their gifts as the bank launched a series of activities to celebrate Women’s Month, on Monday, March 9. Photos by Dan Datsinzi.
Featured

Bank of Kigali to honour women customers with month-long empowerment activities

Tuesday, March 10, 2026
Marthe Mukantwri works as service care staff at La Croix du Sud Hospital in Remera, better known to many Kigali residents as Kwa Nyirinkwaya. Photo by Kellya Keza
Health

How a former patient became a trusted face of hospital care

Monday, March 09, 2026
University students interact during a teamwork exercise in Kigali. Photo by Craish Bahizi

Leadership begins before the workplace

Monday, February 23, 2026
The BPR Bank Rwanda's newly inaugurated Centre of Excellence designed to enhance staff skills, support customers, especially women and youth. Photos by Craish BAHIZI
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BPR’s new Centre of Excellence to drive skills, innovation

Sunday, February 22, 2026
Old women during physical exercise in a gym in Kigali during Grandma club. File

Women’s health: Your body does not follow your age plan

Friday, February 06, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026
Simba Supermarket continues to set the pace in everyday retail by delivering quality products that meet the needs of modern households while remaining accessible and affordable. Courtesy
Featured

Why Simba Supermarket delivers global quality with everyday affordability

Thursday, January 22, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026