Customer-Centricity

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Search Results for "Customer-Centricity" (28 articles)
Waiter serves a customer in hotel in Kigali. Photo by Sam Ngendahimana

If you don't trust your employees, why should your customers?

Monday, July 27, 2026
An AI image illustrating a person checking her emails.

You heard me. But did you listen?

Tuesday, July 21, 2026
BK Group CEO Uzziel Ndagijimana and Bank of Kigali CEO Diane Karusisi lead a press conference to share Bank of Kigali’s Q1 2026 Financial Results on Friday, June 5. Courtesy
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BK Group posts Rwf27bn profit in Q1 2026, to scale up SME and agribusiness lending

Monday, June 08, 2026
Equity Group Managing Director and CEO Dr. James Mwangi speaks during the presentation of the bank results. Mwangi said the performance demonstrates the strength of the Group’s strategic transformation
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PRESS RELEASE: Equity Group records historic results, with profit surging 55% to Kshs 75.5 billion

Wednesday, March 18, 2026
Equity Group Holdings Plc officials pose for a photo. The Group has announced its Q3 2025 results, showcasing a robust performance driven by strategic transformation and resilience. Courtesy
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PRESS RELEASE: EQUITY GROUP ANNOUNCES STRONG Q3 2025 RESULTS, RECORDING A 32% GROWTH IN PROFIT AFTER TAX REFLECTING STRATEGIC TRANSFORMATION

Friday, October 31, 2025
Dr Diane Karusisi, CEO of Bank of Kigali and BK Group boss Uzziel Ndagijimana during the presentation of the results on August 29. Courtesy
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BK Group mid-year 2025 results highlight impact beyond profits

Monday, September 01, 2025
I&M Bank's headquarters in Kigali. The bank’s loan portfolio expanded by 24 per cent to Rwf440 billion, fueled by sustained strength of its customer value proposition across retail and SME segments.  
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I&M Bank mulls stronger market presence after 45% half-year profit

Friday, August 15, 2025
Dr. James Mwangi - Equity Group Managing Director and CEO (Right, interacts with Prof. Isaac Macharia - Chairman, Equity Group Holdings plc during a recent General Assemby. Courtesy
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Equity Group posts 17% rise in half-year earnings amid systems transformation

Tuesday, August 12, 2025
Equity Group Managing Director and CEO, Dr. James Mwangi (Right) receives the certificate of recognition from Superbrands East Africa Project Director Jawad Jaffer (left). Equity Group Holdings Plc has been recognized as a Superbrand in East Africa, a distinction that affirms the Group's commitment to quality, reliability, and excellence in the financial services sector.
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PRESS RELEASE: Equity Group recognised as Superbrand in East Africa

Tuesday, May 20, 2025
SONARWA General Insurance celebrate Customer Service Week for its employees and clients on Friday, October 11. Dan Gatsinzi
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FEATURED: SONARWA General honours employee, client dedication during Customer Service Week celebration

Saturday, October 12, 2024
Officials pose for a group photo with top performers of the challenge dubbed ‘Dubai Twagiye’ which ran from February to June 2024. Courtesy
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Bralirwa’s ‘Dubai Twagiye’ ceremony celebrates top Coca-Cola challenge winners

Saturday, September 07, 2024
Bank of Kigali CEO Diane Karusisi graces the signing ceremony of the partnership with Veefin Solutions, a global leader in Supply Chain Finance (SCF) and Banking-as-a-Service (BaaS) solutions. Courtesy
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FEATURED: Bank of Kigali Plc partners with Veefin Solutions to pioneer digital lending innovation in Africa

Tuesday, July 30, 2024