Customer-Centric-Leadership

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Search Results for "Customer-Centric-Leadership" (23 articles)
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
I&M Bank Rwanda Chief Executive Officer Benjamin Mutimura speaks during a panel discussion at a past event. Commenting on the results, he emphasised the importance of strategic clarity and stakeholder trust. Courtesy
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I&M Bank surpasses Rwf 1 trillion in total assets, reports 46% profit surge

Friday, November 14, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
Serge Atikossie, the newly appointed Bank of Africa Managing Director exchanges document with outgoing MD Vincent Istasse during the handover ceremony on Thursday,August 14. Craish BAHIZI
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Press release: Bank of Africa – Rwanda appoints new managing director to spearhead growth, innovation

Monday, August 18, 2025
Zemedeneh Negatu, chairman of the Washington, DC-based capital investment firm, presents the Best Regional Bank—East Africa award to Dr. Silpah Owich of Equity Bank Kenya at the 2025 African Banker Awards in Abidjan. Courtesy
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PRESS RELEASE: Equity Bank crowned Best Regional Bank in East Africa at African Banker Awards 2025

Wednesday, July 16, 2025
Zemedeneh Negatu, the Chairman of the Washington, DC-based capital investment firm, presents the Best Regional Bank—East Africa award to Dr. Silpah Owich of Equity Bank Kenya at the 2025 African Banker Awards in Abidjan. Courtesy Photo
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Press Release: Equity Bank crowned Best Regional Bank in East Africa at African Banker Awards 2025

Wednesday, July 16, 2025
Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth. Courtesy
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PRESS RELEASE: Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth

Thursday, May 29, 2025
From L-R: Equity Group Chairman, Prof. Isaac Macharia, Equity Group Managing Director and CEO, Dr. James Mwangi, and Equity Group Foundation Director Operations, Dr. Joanne Korir during the Full Year 2024 Investor Briefing event.
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PRESS RELEASE: Equity Group reports Kshs 60.7 billion profits before tax, driven by strategic diversified growth

Friday, March 28, 2025
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Equity Group Holdings Plc reports 3rd quarter 2024 profit after tax of Kshs 40.9bn

Wednesday, November 13, 2024
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The Evolution of Leadership in Banking: From Authority to customer-centric models

Wednesday, June 19, 2024
The New Times
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PRESS RELEASE: Equity Group Holdings Registers Strong Recovery

Tuesday, May 14, 2024
The New Times
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Equity Group Holdings proposes Kshs15.1bn record dividend payout following Kshs43.7bn profit after tax

Thursday, March 28, 2024