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Jean Claude Gaga, Managing Director of Airtel Mobile Commerce Rwanda. PHOTOS BY DAN GATSINZI.
Technology

Awareness about fraud is the firewall Africa needs most - cyber experts

Wednesday, October 22, 2025
A waiter attends to a client at Portofino Hotel in Kigali. Photo by Sam Ngendahimana.

Service is everyone’s job: From the gate to the boardroom

Wednesday, October 22, 2025
Riders climb  the Mur de Kigali, the legendary cobblestone climb on Sunday, September 28. Photo by Dan Gatsinzi

Imagining Kigali Circuit and Bigogwe Challenge

Tuesday, October 21, 2025
Medics attend to the patients at Girubuzima health post in Burera. File

Before we serve, we must care: A culture check for Rwanda’s service industry

Sunday, October 12, 2025
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Bank of Kigali staff and customers during the celebaration of Customer Service Week. Sam Ngenda
Editorial

In Rwanda, every week should be customer service week

Wednesday, October 08, 2025
Bank of Kigali officials and customers during the celebration of Customer Service Week. File

Customer service week: The roses, the selfies, and the reality check

Tuesday, October 07, 2025
Over 100 nations are represented, with global stars participating in the UCI Road World Championships held in Kigali from September 21 to 28, 2025. PHOTO BY CRAISH BAHIZI

UCI 2025 is here! Now let’s show the world Rwanda’s heart

Saturday, September 20, 2025
Levy appointed Thomas Frank as Spurs manager in the summer. GETTY IMAGES
Football

Levy exits role as Tottenham executive chairman

Thursday, September 04, 2025
A view of an artwork in Kinigi, where preparations are underway for the 20th edition of Kwita Izina, Rwanda’s annual gorilla naming ceremony, scheduled for September 5 in Musanze District. Kellya Keza
Tourism

Buzzing with life: Kinigi gears up for two decades of Kwita Izina

Thursday, September 04, 2025
The New Times
Showbiz

PHOTOS: 10 power players at Giants of Africa festival helping African youth thrive

Tuesday, July 29, 2025
DR Congo citizens are demanding the immediate withdrawal of foreign military forces, including MONUSCO, the Burundi National Defence Forces and SADC. Courtesy
Africa

Congolese citizens demand withdrawal of Burundi, foreign troops amid deteriorating security

Monday, February 17, 2025