Customer-Service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-Service" (2637 articles)
EVP CHARGER currently operates about 95 electric motorcycle superfast direct charging stations and nearly 20 superfast charging stations for electric cars.
Featured

How EVP Charger is powering Rwanda’s EV transition

Tuesday, June 09, 2026
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
KASHA Chief Executive Officer Joanna Bichsel (c) poses for a photo with two staff during the celebration on the 10th anniversary in Kigali.
Featured

Kasha at 10: How one mother's idea became a disruptive Pan-African HealthTech company

Monday, June 08, 2026
Passengers at Nyabugogo taxi park. Photo by Craish Bahizi
Rwanda

'Don’t you remember me?': The gaslighting trick scammers use

Monday, June 08, 2026
KOKO Networks Kenya, which had been providing financial support to the Rwandan operation, entered insolvency administration in late 2025. File
Business

Bioethanol company KOKO seeks new investors to sustain operations

Friday, June 05, 2026
Bank officials and customers officially open Equity Bank Rwanda's Nyamirambo branch.
Featured

Equity Bank’s new Nyamirambo branch widens access to finance as lender expands

Thursday, June 04, 2026
Century Park Hotel and Residences is among four hospitality establishments ordered by RDB to temporary close on Thursday, June 4. Courtesy
Tourism

RDB closes four hotels over standards concerns 

Thursday, June 04, 2026
Clients take a breakfast at a hotel in Kigali. The purpose of feedback is not validation. It is learning. Sam Ngendahimana

Are you collecting feedback or just collecting compliments?

Tuesday, June 02, 2026
Panelists engage in a discussion on the African Continental Free Trade Area (AfCFTA) in Kigali. Courtesy

The misconception of Africa as one market

Monday, June 01, 2026
Officials pose for a photo during VisiontechPLG Rwanda Launch Summit 2026, a high-level executive and policy forum in Kigali. Courtesy
Featured

VisiontechPLG enters Rwanda to advance digital services, cybersecurity

Friday, May 29, 2026
A coffee shop attendant near BK Arena. File
Business

Businesses hope to cash in on Basketball Africa League playoffs

Friday, May 22, 2026
I&M Bank Rwanda posted an 18 per cent increase in net profit to Rwf6.4 billion for the quarter ended March 31, 2026. Photo by Craish BAHIZI (2)
Featured

I&M Bank Rwanda achieves 18% profit growth, deposits cross Rwf1tn in Q1 2026

Friday, May 22, 2026