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Waiters attend to guests at a Kigali hotel (which is not a subject of the report). Customer service remains a major challenge. The New Times / File.

Why the customer is not king

Wednesday, February 22, 2012

Equity Bank gears up to take on rivals

Tuesday, February 21, 2012

Equity Bank gears up to take on rivals

Monday, February 20, 2012

A RwandAir jet ready for take off. The number of new airlines plying the Kigali route is expected to grow higher this year. The New Times / File.

RwandAir gears up for competition

Thursday, February 16, 2012

Customer care: Borrow a leaf from Immigration Department

Wednesday, February 01, 2012

Customer service gradually improving

Friday, January 20, 2012

President Kagame (C) with members of the Rwanda Leaders Fellowship, the organisers of the annual Prayer Breakfast, yesterday. The New Times/ Village Urugwiro.

Kagame speaks out on Trévidic Report

Monday, January 16, 2012

President Kagame (C) with members of the Rwanda Leaders Fellowship, the organisers of the annual Prayer Breakfast, yesterday. The New Times/ Village Urugwiro.

Kagame speaks out on Trévidic Report

Monday, January 16, 2012

Tigo is offering sfiff competition to data segment market leader Rwandatel. The New Times / File .

Tigo closes in on Rwandatel’s stranglehold of data services

Wednesday, January 04, 2012

Hotel ratings will help boost tourism

Friday, December 30, 2011

Finances

Saturday, November 26, 2011

Exposed to risks. (File photo)

News analysis: Gaps in banks despite growth

Monday, November 14, 2011