The-Trainer

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Police VC middle blocker Placide Sibomana (L) has been appointed as the team's physical trainer; Kirehe VC outside hitter Munyinya Mugisha (R) has earned his maiden senior national team call-up
Volleyball

Volleyball: Youngster Mugisha earns first senior international call-up

Saturday, July 18, 2026
Customers rarely become ambassadors because everything was ordinary. They become ambassadors because someone made them feel extraordinary. Photo by SAM NGENDA

The best marketing doesn't feel like marketing

Wednesday, July 15, 2026
The week-long training, ran from July 6 through 11, 2026.
Featured

Zaria Court Hotel invests in hospitality training to elevate guest experience

Monday, July 13, 2026
Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026
Dr. Beth Nasiforo Mukarwego, Chairperson of the organisation, who holds a PhD in special needs education. Photos by Dan Gatsinzi
Featured

How RUB is helping blind and partially sighted persons build dignified lives

Tuesday, July 07, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
Inside a mattress store in Kigali Special Economic Zone. Photo by Craish Bahizi

The mattress wasn't the problem

Tuesday, June 23, 2026
Officials and participants during the club's training on Defensive Driving and Operational Excellence for key cross-border transport stakeholders.

Reflecting on a year of community service

Wednesday, June 17, 2026
Emmanuel Hakilimati, a bartender on duty in a hotel bar in Kigali. Photo by Sam Ngendahimana

The loyalty myth: Are customers really loyal?

Monday, June 15, 2026
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
Clients take a breakfast at a hotel in Kigali. The purpose of feedback is not validation. It is learning. Sam Ngendahimana

Are you collecting feedback or just collecting compliments?

Tuesday, June 02, 2026
A total of 12 technicians concluded ACES's two-day intensive training in brazing and refrigeration pipework on Friday, May 8. Photos by Craish BAHIZI
Featured

ACES upskills technicians to curb emissions, optimise cooling efficiency

Sunday, May 10, 2026