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Search Results for "Frontline-leadership" (141 articles)
President Paul Kagame and delegates during the 2026 National Dialogue Council. Courtesy

Leaders cannot change the world before understanding it

Wednesday, February 11, 2026
A staff member interacts with a customer at Rwanda Development Board's One Stop Center. Courtesy

Strengthening the One Stop Center through system alignment

Tuesday, February 10, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
The city of Uvira photographed at night. Courtesy
Africa

AFC/M23 rebels enter Uvira in biggest advance since February

Wednesday, December 10, 2025
Officials pose for a photo at the launch of Kura Nawe programme at the Gacuriro Technical Secondary School on November 5. Courtesy
Featured

Mainstreaming health information and services in TVET: The launch of ‘Kura Nawe’

Friday, November 14, 2025
Rwandan and Congolese government officials sign the initial text of the Regional Economic Initiative Framework in Washington as US Senior Advisor for Africa Massad Boulos (second left) and other US officials look on. Courtesy of Massad Boulos
Africa

Rwanda-DR Congo economic deal ‘good reason for optimism’

Monday, November 10, 2025
SACCO Rugarama in Burera District. SACCO faces high cyber risk because reliance on multiple third-party platforms creates vulnerabilities exploitable by cybercriminals. Courtesy

Strengthening cybersecurity in Rwanda’s SACCOs amid digital transformation

Friday, November 07, 2025
The New Times
Environment

Peace, environment protection go together, says PM Nsengiyumva

Wednesday, October 29, 2025
FDLR figher Yoweri alias Tokyo was captured by AFCM23 forces in eastern DR Congo.
Africa

Notorious FDLR fighter captured in DR Congo

Sunday, October 26, 2025