Customer-Loyalty

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Search Results for "Customer-Loyalty" (220 articles)
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
Rwanda Fertilizer Company (RFC) recognized outstanding agrodealers for their strong performance, innovation, and commitment to serving farming communitiesat RFC’s blending facility in the Bugesera Special Economic Zone, on February 27, 2026. Photos by Craish Bahizi
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FEATURED: Rwanda Fertilizer Company rewards top agrodealers driving distribution of customised fertilisers

Sunday, March 01, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
BK Group CEO Uzziel Ndagijimana, BK CEO Diane Karusisi, Chairperson of the Board of Directors, Eugene Ubalijoro, celebrate at BK Legacy Gala Dinner on Friday, January 23. All photo by Craish BAHIZI
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Featured: BK’s 60-year journey told through the voices of its clients

Sunday, January 25, 2026
Henry Obike, Chief Innovation Officer at I&M Bank (Rwanda) Plc, speaks during a past meeting. Courtesy
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I&M Bank launches "Twika na Banki Muhorana" campaign to drive digital banking

Tuesday, January 13, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
Top performers posing for a group photo with the management team of BRALIRWA Plc. Photos: Courtesy
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BRALIRWA awards top performers of its 'AFCON 2025 Distributor Competition'

Tuesday, December 02, 2025
Officials and delegates pose for a photo following an evening that celebrated loyalty, shared prosperity, and the Bank’s ongoing role in Rwanda’s socio-economic development
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Equity Bank hosts members’ gala highlighting impact, innovation

Friday, November 21, 2025
The event brought together government officials, ambassadors, company CEOs, and senior executives in Kigali on Thursday, November 6. Photos by Craish Bahizi.
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Press release: Ecobank Rwanda hosts clients, partners, and stakeholders at Customer Appreciation Dinner

Saturday, November 08, 2025
Equity Bank officials and clients pose for a group photo during the launch of the new Ndi Umunyamuryango campaign in Kigali on November 4. Photos by Craish Bahizi
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Equity Bank pushes ‘Ndi Umunyamuryango’ drive to turn clients into members

Wednesday, November 05, 2025
NCBA Managing Director Maurice Toroitich poses with some of the recognized customers at the event.
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NCBA Rwanda launches new loan, insurance schemes to boost customer experience

Wednesday, November 05, 2025