Customer-Loyalty

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Search Results for "Customer-Loyalty" (217 articles)
BK Group CEO Uzziel Ndagijimana, BK CEO Diane Karusisi, Chairperson of the Board of Directors, Eugene Ubalijoro, celebrate at BK Legacy Gala Dinner on Friday, January 23. All photo by Craish BAHIZI
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Featured: BK’s 60-year journey told through the voices of its clients

Sunday, January 25, 2026
Henry Obike, Chief Innovation Officer at I&M Bank (Rwanda) Plc, speaks during a past meeting. Courtesy
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I&M Bank launches "Twika na Banki Muhorana" campaign to drive digital banking

Tuesday, January 13, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
Top performers posing for a group photo with the management team of BRALIRWA Plc. Photos: Courtesy
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BRALIRWA awards top performers of its 'AFCON 2025 Distributor Competition'

Tuesday, December 02, 2025
Officials and delegates pose for a photo following an evening that celebrated loyalty, shared prosperity, and the Bank’s ongoing role in Rwanda’s socio-economic development
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Equity Bank hosts members’ gala highlighting impact, innovation

Friday, November 21, 2025
The event brought together government officials, ambassadors, company CEOs, and senior executives in Kigali on Thursday, November 6. Photos by Craish Bahizi.
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Press release: Ecobank Rwanda hosts clients, partners, and stakeholders at Customer Appreciation Dinner

Saturday, November 08, 2025
Equity Bank officials and clients pose for a group photo during the launch of the new Ndi Umunyamuryango campaign in Kigali on November 4. Photos by Craish Bahizi
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Equity Bank pushes ‘Ndi Umunyamuryango’ drive to turn clients into members

Wednesday, November 05, 2025
NCBA Managing Director Maurice Toroitich poses with some of the recognized customers at the event.
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NCBA Rwanda launches new loan, insurance schemes to boost customer experience

Wednesday, November 05, 2025
Local enterprises operate in dynamic, youthful markets where consumers are aspirational, digitally active, and brand aware. Courtesy

Stand out to scale up: Mastering growth and differentiation

Wednesday, October 29, 2025
BPR Bank Rwanda Managing Director Patience Mutesi (c) interacts with customers and officials during the celebration of Customer Excellence Week. Courtesy.
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Press release: BPR Bank celebrates Customer Excellence Week under theme “Mission Possible”

Tuesday, October 14, 2025
Medics attend to the patients at Girubuzima health post in Burera. File

Before we serve, we must care: A culture check for Rwanda’s service industry

Sunday, October 12, 2025