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Search Results for "Customer-experience" (1231 articles)
Group Managing Director and Group Chief Executive Officer of Equity Group Holdings Plc James Mwangi and other bank officials. Courtesy
Featured

FEATURED: Transforming access to financial services through fintech

Monday, February 24, 2025
NCBA Group is redefining Africa’s financial landscape through ground-breaking fintech innovations, empowering over 68 million customers with seamless access to credit, savings, and payments.
Featured

NCBA: Leading Africa's fintech revolution, empowering millions

Monday, February 24, 2025
Officials pose for a group photo after touring the newly inaugurated platinum branch at the bank’s headquarters in Kigali. Courtesy
Featured

BPR Bank Rwanda marks 50th anniversary with logo unveiling, platinum branch launch

Sunday, February 23, 2025
This year, MTN RWANDA's focus areas are centred around connectivity, home broadband, fintech, customer experience, and sustainability, each playing a vital role in Rwanda’s ongoing transformation.

Driving innovation, sustainability, and inclusivity: A vision for 2025

Friday, February 21, 2025
IremboGov introduced a digital marketplace for public services. Bringing services online helped reduce unnecessary travel and made applications more accessible. 
Featured

IremboPlus: Cutting through the wait and unveiling improved access to commercial services

Wednesday, February 19, 2025
ECOBANK Rwanda headquarters in Kigali.
Featured

FEATURED: Empowering Africa’s financial future: Ecobank at the Inclusive Fintech Forum 2025

Wednesday, February 19, 2025
The new regulation on bouncing cheques came into force on February 5. File
Rwanda

Bouncing cheques: Central bank moves to relax measures for first time offenders

Monday, February 17, 2025
Chance Desire Iradukunda, the founder of Codible Group, a software engineering company during his presentation on the impacr of AI in Rwanda.
Technology

How AI is reshaping customer service in Rwanda

Wednesday, February 12, 2025
Some of the 85 graduates of BPR Bank Plc's Igire Program celebrate the completion of their six-month training on Monday, February 10. Photos by Dan Gatsinzi
Featured

FEATURED: How Igire is investing in youth for job creation, economic growth

Tuesday, February 11, 2025
A moto taxi user pays the transport fee via Mobile money in Kigali.
Technology

What should be done to address disruptions in cashless payments?

Thursday, January 30, 2025
A rider of the Isokko app ready to set off for delivery
Technology

Isokko: How Kigali’s new online shopping app was born

Saturday, January 18, 2025
Kenyan bank partners with China UnionPay to boost e-commerce payments. COURTESY
Africa

Kenyan bank partners with China UnionPay to boost e-commerce payments

Saturday, January 18, 2025