Customer-experience

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-experience" (1231 articles)
Dr. James Mwangi - Equity Group Managing Director and CEO (Right, interacts with Prof. Isaac Macharia - Chairman, Equity Group Holdings plc during the 21st Annual General Meeting (AGM). Courtesy
Featured

PRESS RELEASE: Equity Group holds 21st Annual General Meeting; approves dividend, directors’ elections, governance policies, and UAE representative office

Saturday, June 28, 2025
The New Times
Aviation

RwandAir named Africa’s best regional airline

Tuesday, June 17, 2025
The New Times
Crime

Water utility dismisses 27 over corruption

Saturday, June 14, 2025
Participants pose for a group photo at the launch
Featured

FEATURED: Canalbox unveils summer promo with free installation, one-month free subscription to YouScribe

Sunday, June 01, 2025
Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth. Courtesy
Featured

PRESS RELEASE: Equity Group reports Kshs 15.4 bn profits after tax on prudent cost management and resumption of growth

Thursday, May 29, 2025
The banking industry provides a powerful example of this evolution of customer service. Craish BAHIZI

The customer experience revolution: More than just service

Wednesday, May 28, 2025
A waiter assisting a customer at Portofino Hotel in Kigali.
Editorial

Our hospitality sector must match growth with service excellence

Monday, May 12, 2025
The New Times
Featured

PRESS RELEASE: Airtel announces agreement with SpaceX to bring Starlink’s connectivity solutions to customers in Africa

Tuesday, May 06, 2025
Monzer Ali, the new Chief Executive Officer speaks during the handover event. Courtesy
Featured

PRESS RELEASE: Forward together: Monzer Ali’s vision for MTN Rwanda’s future

Monday, May 05, 2025
The government recently rolled out a revamped online building permit system known as KUBAKA Portal or BPMIS 2.0, aimed at improving how building permit services are accessed and processed. Craish Bahizi
Housing

What you need to know about new building permit system

Thursday, April 24, 2025
BasiGo and AC Mobility aim to deliver 200 electric buses to bus operators in the country Courtesy
Economy

Top investment projects registered in Rwanda in 2024

Monday, April 21, 2025
Different items inside SPAR Rwanda store in Nyarutarama in Gasabo District, in Kigali City. SPAR Rwanda's expansion plan aims to enhance accessibility by introducing SPAR supermarkets in Kigali and other major urban hubs. Courtesy
Business

Global retail giant SPAR opens first store in Rwanda

Saturday, April 05, 2025