customer-service-week

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Search Results for "customer-service-week" (528 articles)
Ecobank Rwanda CEO Caline Umutoni poses for a photo with staff and customers during the launch of the customer service week.

The extra mile: Have we made it possible?

Monday, October 12, 2026
RDB Chief Executive Officer Jean-Guy Afrika delivers his remarks during the national NAYOMBI Customer Service Campaign on October 8. Courtesy
Business

RDB mulls new platform for businesses to report service delivery obstacles

Thursday, October 08, 2026
Bank receptionists interact with a customer at Access Bank branch in Kigali. Photo by Craish BAHIZI

Why good service and good security are one conversation

Thursday, October 08, 2026
Beneficiaries of KoraLink programme that is a collaborative partnership between the Mastercard Foundation, The Commons Project Foundation (TCP), Africa, Society for Family Health (SFH) Rwanda and the ICT Chamber. Bahizi
Featured

How ‘KoraLink’ is helping young Rwandans turn small earnings into thriving businesses

Friday, August 21, 2026
The week-long training, ran from July 6 through 11, 2026.
Featured

Zaria Court Hotel invests in hospitality training to elevate guest experience

Monday, July 13, 2026
Equity Bank's commitment to customer protection and financial stability was demonstrated by its swift provisioning for any potential shortfall, fully immunising its customers and operations without causing market destabilisation or erosion of public trust. Courtesy

How banks are pioneering 'first responders' in coordinated defence against cyber attacks

Wednesday, April 01, 2026
Marthe Mukantwri works as service care staff at La Croix du Sud Hospital in Remera, better known to many Kigali residents as Kwa Nyirinkwaya. Photo by Kellya Keza
Health

How a former patient became a trusted face of hospital care

Monday, March 09, 2026
Bank of Kigali CEO Diane Karusisi and other bank officials plant trees on Saturday, February 28. The bank marked the milestone with a renewed environmental pledge, planting about 3,500 trees in Kigali. cOURTESY
Featured

Featured: BK marks 60 years with tree planting drive among key activities

Monday, March 02, 2026
Teddy Mpinganzima Mugabo, Chief Executive Officer of the Rwanda Green Fund and Chief Executive Officer of I&M Bank Rwanda, Benjamin Mutimura, during the signing ceremony in Kigali on February 17. Photo by Craish Bahizi
Featured

I&M Bank, Rwanda Green Fund partner to drive agritech SMEs’ growth

Wednesday, February 18, 2026
Fred Swaniker, founder and CEO of Sand Technologies.
Technology

Between Fear and Opportunity: How AI is reshaping the workplace

Wednesday, February 11, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026