customer-care

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Search Results for "customer-care" (1489 articles)
Delegates tour an exhibition at the Africa HealthTech Summit in Kigali on Thursday, October 1. Photos by Craish BAHIZI
Health

African startups showcase health innovations that could shape medical care

Friday, October 02, 2026
Workers load goods onto a truck for transportation to upcountry destinations in Nyarugenge District, Kigali. Photo by Craish Bahizi.

When prices rise, businesses must work harder to prove their value

Friday, September 25, 2026
RwandAir staff pose with the award. Photo credit, RwandAir media.
Aviation

RwandAir wins continental award for best staff

Saturday, September 19, 2026
RSSB acquired BKGI for Rwf31.7 billion, taking full ownership of the insurer.
Business

10 things to know about RSSB’s acquisition of Inyange, Ruliba, BK General Insurance

Tuesday, September 01, 2026
MoFaya, a new digital loan and savings solution was launched by MoMo Rwanda in partnership with BPR Bank Rwanda Plc on August 1.
Featured

MoMo Rwanda, BPR Bank launch MoFaya for easier access to loans up to Rwf2m

Tuesday, August 04, 2026
Somdev Sen said that Tunga Taci initiative targets entry-level smartphones across different brands and is available through more than 200 outlets countrywide.
Featured

MTN’s smartphone financing unlocks digital and business opportunities

Thursday, July 23, 2026
Aimé Abizera, CEO, Canal+ Telecom Rwanda speaks at the launch of CanalBox's ultra-fast, unlimited fiber network in Musanze, making it the third district in Rwanda to benefit from the connectivity.
Featured

CanalBox launches fibre internet services in Musanze

Friday, July 17, 2026
Mobile money has changed daily life in Rwanda. You pay the moto, top up electricity, and split bills with friends, all from MTN MoMo, Airtel Money, or through eKash.

How to outsmart mobile money scams

Monday, July 13, 2026
Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses the bank's agents during a training on the new payment systems. Photos by Craish Bahizi
Featured

Customers to access enhanced financial services as I&M Bank upskills Karame Twaje agents

Wednesday, July 08, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
The New Times
Featured

Isoko y’Ubuzima brings clean water, sanitation to over 369,000 Rwandans

Saturday, June 27, 2026