Customer-Service-Training

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Search Results for "Customer-Service-Training" (511 articles)
Jacqueline Dushimirimana is a heavy-duty truck driver who transports cargo across East Africa. Courtesy.
Education

How new training centre raises bar for heavy truck drivers

Friday, July 17, 2026
Customers rarely become ambassadors because everything was ordinary. They become ambassadors because someone made them feel extraordinary. Photo by SAM NGENDA

The best marketing doesn't feel like marketing

Wednesday, July 15, 2026
The week-long training, ran from July 6 through 11, 2026.
Featured

Zaria Court Hotel invests in hospitality training to elevate guest experience

Monday, July 13, 2026
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses the bank's agents during a training on the new payment systems. Photos by Craish Bahizi
Featured

Customers to access enhanced financial services as I&M Bank upskills Karame Twaje agents

Wednesday, July 08, 2026
The New Times
Featured

Isoko y’Ubuzima brings clean water, sanitation to over 369,000 Rwandans

Saturday, June 27, 2026
Louise Kanyonga, the newly appointed Chief Executive Officer of Zigama Credit and Savings Society (Zigama CSS). File
Business

What Louise Kanyonga’s appointment means for Zigama CSS

Friday, June 19, 2026
Munyax Eco founder Francine Munyaneza speaks to The New Times during the interview. She started the solar energy company in 2013. Photos by Craish Bahizi
Women

How Francine Munyaneza built a solar energy company

Friday, June 19, 2026
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
CLOCKWISE: Audace Niyonkuru, CEO of Digital Umuganda; Carl Mabuka, Head of Business and AI at Global Kwik Koders; Damien Hanyurwimfura, Director of Africa Centre of Excellence in Internet of Things (ACFEIoT); Alex Ntale, Rwanda ICT Chamber CEO; Nadia Kabanyana, a Business Strategy and Investment Specialisation Coach at African Leadership University; and Joie-Claire Museke, a Human Resource Strategist at Kaizen Mind.
Technology

The future of work: How technology is reshaping jobs and skills

Friday, May 01, 2026
Amit Chawla, the Managing Director for Spiro in Rwanda during the interview with The New Times in Kigali on Thursday, April 23. Photos by Dan Gatsinzi
Featured

Spiro expands as soaring fuel prices supercharge Rwanda’s shift to e-mobility

Friday, April 24, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Some clients have lunch at a restaurant in Kigali. Sam Ngendahimana

Are you welcoming customers or waiting for them to prove they matter?

Monday, April 20, 2026