Customer-Centric-Leadership

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Search Results for "Customer-Centric-Leadership" (30 articles)
Waiter serves a customer in hotel in Kigali. Photo by Sam Ngendahimana

If you don't trust your employees, why should your customers?

Monday, July 27, 2026
Customers rarely become ambassadors because everything was ordinary. They become ambassadors because someone made them feel extraordinary. Photo by SAM NGENDA

The best marketing doesn't feel like marketing

Wednesday, July 15, 2026
I&M Bank Rwanda posted an 18 per cent increase in net profit to Rwf6.4 billion for the quarter ended March 31, 2026. Photo by Craish BAHIZI (2)
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I&M Bank Rwanda achieves 18% profit growth, deposits cross Rwf1tn in Q1 2026

Friday, May 22, 2026
Eddy Sebera, the newly named Chairman of Liaison Rwanda
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Press Release: Liaison Group names Eddy Sebera Chairman of Liaison Rwanda in strategic leadership move

Tuesday, May 19, 2026
I&M Bank Rwanda staff celebrate the two awards by Rwanda Women in Business Association (RWIBA) for institutional excellence and leadership in advancing gender equity. Courtesy
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I&M Bank Rwanda recognised for advancing gender equity, inclusive growth

Friday, April 03, 2026
I&M Bank headquarters in Nyarugenge District.
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I&M Bank Rwanda records 24% net profit rise, assets reach Rwf1.1 trillion in 2025

Friday, March 27, 2026
Equity Group Managing Director and CEO Dr. James Mwangi speaks during the presentation of the bank results. Mwangi said the performance demonstrates the strength of the Group’s strategic transformation
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PRESS RELEASE: Equity Group records historic results, with profit surging 55% to Kshs 75.5 billion

Wednesday, March 18, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
I&M Bank Rwanda Chief Executive Officer Benjamin Mutimura speaks during a panel discussion at a past event. Commenting on the results, he emphasised the importance of strategic clarity and stakeholder trust. Courtesy
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I&M Bank surpasses Rwf 1 trillion in total assets, reports 46% profit surge

Friday, November 14, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
Serge Atikossie, the newly appointed Bank of Africa Managing Director exchanges document with outgoing MD Vincent Istasse during the handover ceremony on Thursday,August 14. Craish BAHIZI
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Press release: Bank of Africa – Rwanda appoints new managing director to spearhead growth, innovation

Monday, August 18, 2025
Zemedeneh Negatu, chairman of the Washington, DC-based capital investment firm, presents the Best Regional Bank—East Africa award to Dr. Silpah Owich of Equity Bank Kenya at the 2025 African Banker Awards in Abidjan. Courtesy
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PRESS RELEASE: Equity Bank crowned Best Regional Bank in East Africa at African Banker Awards 2025

Wednesday, July 16, 2025