Equity Bank Rwanda PLC has received an International Standards Certification - ISO/IEC 20000-1:2018 on IT Service Security Management Systems from the British Standards Institution (BSI). The certification cements the Bank’s commitment to prioritising customer safety and satisfaction, according to the lender. ISO 20000 is proof that the Banks service management system is robust enough in the delivery of all IT-related services and is also aligned with its current and future needs. In his remarks while receiving the certification, Equity Bank Rwanda’s Managing Director, Hannington Namara noted that the recognition from the BSI was a testament to the Bank’s investment in IT systems and infrastructure to meet and exceed the ever-changing needs of the customer. “Technology is the backbone of the services we deliver, and this is why we strive to achieve global standards when it comes to the systems, we deploy to serve the needs of our customers in an increasingly digital world. This ISO 20000 certification assures our customers that we have in place appropriate governance to safeguard customer privacy and security,” said Namara. Other goals for ISO 20000 on service management include protecting revenue flow into the business by providing stable IT services, meeting the Banks obligations to stakeholders, including its customers, regulators, shareholders and suppliers, and lastly making IT a business enabler. While ensuring the Bank has better defined and better-aligned services, increased visibility and control, the service management system also provides a structured framework for setting IT service management objectives, processes, and outlines responsibilities for key stakeholders. Equity Bank Rwanda is a subsidiary of Equity Group Holdings Plc, a financial services company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange. The lender began its operations in the country in 2011 and is registered as a commercial bank by the National Bank of Rwanda and has since expanded its footprint with 15 branches and supported by 3,173 agents, 1,861 merchants and a network of 22 Automated Teller Machines.
