Need for all-round service delivery innovation

Everybody, Rwandan or visitor, agrees that when it comes to good service delivery, the Rwandan Directorate General of Immigration and Emigration can favourably compete with any such department on the globe. It’s no wonder that in 2009 the department beat all the contesting African countries to scoop the prestigious African Association for Public Administration and Management (AAPAM) award.
The New Times
Pan Butamire