I&M Bank (Rwanda) Plc, has officially launched Karame Twaje Agency Banking, a new banking solution designed to bring essential financial services closer to customers nationwide, making banking more accessible, convenient, and inclusive than ever before. Karame Twaje reflects the Bank's commitment to ensuring that customers can access banking services within the proximity of where they live, work, and do business, without necessarily having to visit a branch. Through a growing network of authorised agents located within communities across Rwanda, customers can now conveniently access a wide range of banking services, including: Account origination Cash deposits Cash withdrawals Facilitation of utility bill payments (EUCL and WASAC) as well as SchoolGEAR fee collection services Payments to RURA, RRA, RSSB, Irembo, and other service providers The launch marks another important milestone in the Bank digital and financial inclusion journey, aimed at expanding access to banking services while enhancing customer convenience and experience. Speaking about the launch, Benjamin Mutimura, CEO of I&M Bank (Rwanda) Plc, said we promised to always be On Your Side! Karame Twaje Agency Banking is a tangible expression of that promise. We understand that banking should fit into our customers' daily lives, not the other way around.” “By bringing banking services closer to communities across Rwanda, we are removing barriers, saving customers time, and making financial services more accessible to everyone. Mutimura added that the initiative supports the Bank's broader ambition of driving financial inclusion while delivering innovative solutions that respond to customers' evolving needs. Karame Twaje is more than an agency banking network; it is a platform for empowerment. Whether you are a small business owner, a student, a farmer, or a salaried professional, we want quality banking services to be within your reach whenever and wherever you need them. The launch also reinforces the Bank's continued investment in technology and alternative service channels designed to offer customers greater flexibility and convenience. According to Henry Obike, Chief Innovation Officer at I&M Bank (Rwanda) Plc today's customers expect banking to be fast, reliable, secure, and available wherever they are. Karame Twaje combines technology, accessibility, and convenience to create a seamless banking experience beyond the traditional branch network.” “This initiative complements our digital banking ecosystem and ensures that customers can access essential services closer to home and within their communities. Obike noted that the agency banking platform has been designed with robust security measures and operational controls to ensure that customers enjoy a safe and trusted banking experience at every authorized agent location. With Karame Twaje, the Bank continues to strengthen its position as a customer-centric Bank committed to innovation, financial inclusion, and delivering banking solutions that meet customers where they are. Karame Twaje comes on a backdrop of Tsinda na Banki Muhorana, where the Bank incentivized customers and engaged them on using its various platforms day to day, including the App, internet banking, and *227#. I&M Bank Rwanda invites all eligible businesses that meet the Bank’s Agent Banking due diligence requirements, including fully registered and compliant enterprises with sufficient liquidity, secure premises, and a strong reputation within their communities, to visit their nearest I&M Bank branch to submit an application and explore the opportunity to become authorized Karame Twaje agents. By partnering with I&M Bank, local businesses can benefit from increased customer traffic, enhanced business visibility, and the opportunity to earn competitive commissions while offering essential banking services to their communities. Customers can locate their nearest Karame Twaje Agent by visiting:www.imbankgroup.com/rw/agents.
