It is hard to imagine that anyone in the world does not use artificial intelligence (AI) at the moment. Whether you are an 18-year-old or a 50-year-old, chances are that you are using AI in one way or another. If not, either you have deliberately ignored it or you simply do not understand the power of this technology. For a few years now, AI has moved from being a buzzword to becoming a technology that every workplace has rapidly adopted or is considering adopting. That is because of its power to transform how we work. From employees drafting emails, summarizing meeting notes, and rewriting documents, to customer support teams answering routine questions and suggesting replies for agents, as well as engineers writing code, AI has taken centre stage in our everyday work processes. One editor in a busy newsroom recently said AI is the best thing that has ever happened to him because he no longer has to spend countless hours combing through reports. Generative AI can summarise reports, provide key highlights and signals, and even suggest better story ideas. On the other hand, a group of local software engineers has developed a large language model that enables Kinyarwanda users to ask anything and get answers in seconds. The idea is to preserve linguistic heritage. Those are just a few of the many applications and solutions through which people are using AI. Globally, AI adoption is accelerating. A 2025 survey of 5,000 global desk workers by Salesforce found that workers who use AI daily are 64% more productive and 81% more satisfied with their jobs than colleagues who do not use AI. It also revealed that workers are using AI to level up, going beyond simply automating tasks, with 96% of workers saying they had used AI to perform tasks they previously did not have the skills to do themselves. Many leaders now agree that AI will shape the future of work. According to a World Economic Forum survey, more than half of business executives globally expect the technology to displace existing jobs, while 24% said AI will create new ones. Nearly 45% also cited an increase in profit margins as a likely impact of AI. Yet, with the evolution of AI, work is changing faster than schools and universities can adapt. The World Economic Forum’s 2025 Future of Jobs Report shows that employers expect 39% of workers’ core skills to change by 2030. It also projects major labour-market disruption by 2030: 170 million new roles created, 92 million displaced, and a net gain of 78 million jobs. This means that we need to reskill workers so that they can keep up with the pace at which AI is evolving. Only then can we create a generation of workers who will be productive and economically competitive.
