Mutuelle turns 25: Patients, doctors and families reflect on life-changing impact

When Antoinette Bagwaneza first heard the word cancer, her world narrowed. Her six-year-old daughter, Louange Bella Igiraneza, had been unwell for weeks with persistent fevers, fatigue and a pallor no mother could ignore. What began like a minor illness quickly escalated. Tests followed tests, referrals led to referrals, until doctors finally delivered the diagnosis: leukaemia. “It wasn’t just the disease,” Bagwaneza recalls. “It was the cost. Cancer treatment is not something a family like ours could ever afford on our own.” ALSO READ: Govt mulls Mutuelle de Santé review to improve access to medicines Every hospital visit brought fear—of test results, of bills, of what lay ahead. Then she remembered her Mutuelle de Santé card. “That small card became our lifeline,” she says. “Without it, we would have sold everything.” For Bagwaneza and countless families across Rwanda, the Community-Based Health Insurance (CBHI) scheme—popularly known as Mutuelle de Santé has become a critical buffer between illness and financial ruin. As the programme marks 25 years, its evolution reflects one of Rwanda’s most significant public health achievements. From basic coverage to complex care Mutuelle de Santé was introduced in the early 2000s with a simple goal: remove financial barriers to essential healthcare. At the time, many Rwandans delayed seeking treatment because they could not afford it, allowing preventable illnesses to become life-threatening. ALSO READ: Brain surgery, orthopaedics among new services added to Mutuelle de Santé Families were often forced into painful choices—between hospital fees and school fees, medication and food. Mutuelle offered an alternative: small, predictable contributions in exchange for access to healthcare. Over the past two decades, the scheme has expanded dramatically in both reach and scope. What began with basic consultations and routine treatment now covers some of the most complex and costly medical interventions available in the country. Today, Mutuelle de Santé supports cancer diagnosis and treatment, haemodialysis, kidney transplantation, interventional cardiology, neurosurgery, advanced orthopaedic procedures, blood and blood products, nutritional support and an expanded list of essential medicines. ALSO READ: Mutuelle premium prices revised as scheme marks 25 years Health Minister Dr Sabin Nsanzimana recently said the inclusion of high-cost services such as dialysis and cancer care reflects deliberate efforts to ensure equitable access. For patients, this has meant that catastrophic illness no longer automatically becomes a financial catastrophe. For Bagwaneza, that evolution translated into something deeply personal: her daughter received specialised oncology care without the family sinking into debt. “We focused on healing,” she says. “Not on selling land or borrowing. Today, my child is recovering.” A second chance at life The scheme’s impact is also evident in the story of Théophile Mugiraneza, 36, from Gasharu village in Mutuntu sector, Karongi District. Two months after his wedding, he began experiencing difficulty urinating. ALSO READ: Banks, insurance companies required to contribute to Mutuelle de Santé At first, he dismissed it. Fear, confusion and traditional beliefs delayed his decision to seek medical care. “I thought maybe I had been bewitched,” he recalls. “And I worried about the cost.” As his condition worsened, Mugiraneza eventually sought help using his Mutuelle de Santé card. He was referred to the University Teaching Hospital of Kigali (CHUK), where doctors diagnosed a prostate condition requiring treatment. “When they explained it, I felt scared but relieved,” he says. “Scared because it was serious, relieved because it was not superstition.” ALSO READ: Cancer, kidney transplant services to be covered under Mutuelle de Santé Treatment began immediately. Today, Mugiraneza has two children and is able to provide for his family. “Without Mutuelle, I might have arrived too late,” he says. “Instead, I was treated, and my life continued.” His experience highlights the importance of early diagnosis, affordability and continuity of care—especially for conditions where delays can lead to irreversible complications or death. Doctors on the frontlines Healthcare providers say Mutuelle de Santé has transformed how and when patients seek care, with direct implications for survival and quality of life. ALSO READ: Govt to roll out new health facility pre-payment model by July Dr Jean Baptist Muvunyi, Director General of Kabgayi District Hospital, says patients with insurance are more likely to seek care early. “They do not arrive in critical condition,” he explains. “They come sooner and return consistently, allowing us to intervene before illnesses become severe.” According to Dr Muvunyi, coverage has enabled hospitals to offer services that were previously unavailable within Rwanda. These include minimally invasive surgeries, joint replacements, complex orthopaedic repairs, neurosurgical procedures and advanced cardiac interventions. Interventional cardiology, once rare, is increasingly accessible, allowing patients with previously fatal heart conditions to survive and regain functionality. Renal care has also been transformed. Chronic kidney disease, once financially devastating, can now be managed long-term. “Without insurance, dialysis costs would be impossible for most families,” Dr Muvunyi says. “With Mutuelle, patients are treated and families remain intact.” He recalls a young woman who needed urgent dialysis. “Without coverage, her family would have had to pay hundreds of thousands of francs every month. With Mutuelle, she was stabilised and is now back home with her children.” Financing care, sustaining access As Mutuelle de Santé has expanded, its financing model has evolved to balance sustainability with equity. Premium adjustments and reforms have been introduced to ensure the scheme can continue covering high-cost interventions. Public health experts say this evolution mirrors the growing maturity of Rwanda’s health system. “You cannot provide advanced surgical and oncological care without adapting funding mechanisms,” says one specialist. “Sustainability ensures continuity, while social protection ensures access for the most vulnerable.” The integration of expanded medicine lists, blood products and nutritional support reflects a shift toward comprehensive treatment rather than fragmented care. Beyond survival For families, the impact of Mutuelle de Santé is measured less in policy terms than in daily life. “When you are told your child has cancer, you think of death,” Bagwaneza says. “But treatment brings hope. And because we had insurance, we did not delay.” Mugiraneza echoes that sentiment. “Health insurance is easy to ignore when you are well,” he says. “But when illness strikes, that small card becomes everything. It opens doors, gives time and saves lives.” Across Rwanda, similar stories abound. Immaculée Nyirahabimana, 68, from Kacyiru, says Mutuelle enabled her to manage chronic blood pressure and recover from a leg injury without exhausting her savings. In Kamonyi District, Augustin Munyangaju credits the scheme with allowing regular monitoring and treatment for his prostate condition. “It is not just financial protection,” he says. “It is the continuity of life.” Healthcare at scale Beyond individual households, Mutuelle de Santé has reshaped healthcare delivery nationwide. Hospitals report higher attendance, improved follow-up and better treatment outcomes. “With insurance, patients trust the system,” Dr Muvunyi says. “They return for follow-up visits, complete treatment courses and avoid complications that would otherwise land them in intensive care.” Preventive care, early diagnosis and routine management of chronic diseases have become increasingly accessible, reducing the burden of advanced illness. A system that grew with the nation Twenty-five years ago, Mutuelle de Santé was an ambitious experiment in community solidarity. Today, it is a cornerstone of Rwanda’s universal health coverage framework, supporting care that ranges from maternal services to brain surgery. From cancer wards and dialysis units to operating theatres and cardiac labs, its footprint is visible across the health system. But its most profound impact is felt in ordinary homes—where parents no longer fear choosing between treatment and food, and patients seek care early, confident they will be protected. As Mutuelle de Santé turns 25, it stands as more than an insurance programme. It is a social contract—a collective commitment that illness should not mean despair, and that access to care is a right rather than a privilege. For families like Bagwaneza’s and Mugiraneza’s, that promise has already changed everything.

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Mutuelle turns 25: Patients, doctors and families reflect on life-changing impact